How You Will Make an Impact
The member relations aspect of this position requires that relationship building be a top priority at all times, attending to the needs and requests of members, program participants, volunteers, and all people associated with the YMCA in a courteous and friendly manner.
Performance Achievement & Results
- Hold program teams accountable for high performance and achievement of organizational objectives.
- Model inclusive leadership behaviors and embrace diversity in all forms.
- Hire, coach, and manage direct reports, ensuring alignment with association people practices.
- Implement a goal-based management approach, ensuring staff are actively working toward center-level objectives and key results.
- Model and ensure adherence to association policies and safety protocols, with a focus on child safety.
- Monitor and maintain all required staff certifications.
- Promote and incorporate the YMCA five core values and attributes.
Member Relations & Experience
- Prioritize relationship-building with members, program participants, volunteers, and all YMCA stakeholders.
- Respond to member and participant needs in a courteous, friendly, and professional manner.
- Ensure all programs deliver excellent customer service and a transformative YMCA experience.
Program Operations & Management
- Guide, direct, and oversee current Youth and Family programs, Kids Play, and new program development.
- Establish operating standards and program objectives to ensure quality, participant satisfaction, and growth.
- Support marketing and promotion efforts to achieve program enrollment and engagement goals.
- Develop and maintain maintenance programs and procedures for facilities and equipment.
- Maintain accurate program records, including registrations and statistics.
- Develop and maintain collaborative relationships with community organizations to increase YMCA visibility.
- Develop, monitor, and manage program budgets to meet fiscal objectives, control expenses, and achieve financial targets.
- Coordinate facility use across departments to ensure smooth execution of program activities and events.
- Participate in fundraising initiatives, including the Annual Campaign.
- Contribute to strategic Impact Group meetings and other organizational initiatives.
- Complete other duties as assigned.
About Us
The Greater Austin YMCA is a dynamic force elevating quality of life in Greater Austin by boldly expanding access for all children, adults, families and seniors in our rapidly growing community. For nearly 75 years, the Greater Austin YMCA has evolved to address each community's greatest needs, touching every phase of life and nurturing happier, healthier people, a stronger community and a better world.
We believe everyone deserves access to high-quality programs that keep our community strong. As a proud 501(c)(3) nonprofit, we provide financial assistance to expand access so community members can learn, grow, and thrive through our early learning academies, fitness and wellness centers, youth programs, workforce development, adult programming, mental health counseling, and more.
Each year, the Y serves nearly 140,000 people across Travis and Hays counties through seven fitness and wellness centers, more than 55 licensed campuses in four school districts, two YMCA Tomorrow Academy™ locations, and Camp Moody, our outdoor Adventure camp.
Globally, the YMCA is one of the oldest and largest youth-serving organizations in the world, united by our commitment to a better future - for all.
Additional Information:
The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We Take Care of Our People
Our mission isn't just a statement-it's a guiding force that shapes our actions every day. Rooted in our unwavering commitment to serving our community and esteemed team members, our mission is a true way of life. We're passionate about fostering health and wellness for all, and we're truly excited to introduce the following comprehensive benefits package that has been thoughtfully designed to prioritize your well-being.
- Health Insurance: We provide comprehensive health coverage, including medical, dental, and vision plans, to ensure the well-being of our employees.
- Retirement Savings Plan: We offer a 12% employer-funded retirement plan upon meeting eligibility, empowering employees to plan for their future.
- Paid Time Off: Work-life integration is important to us, which is why we provide up to 48 days of paid time off over vacation, holidays, and sick leave.
- Additional Perks: Free household membership to facilities operated by the Greater Austin YMCA, which is worth $1,200+ annually.
