Position Overview
National Armory is seeking a motivated, customer-focused Retail Sales Associate to join our team. We are looking for someone who enjoys working with people, has a passion for firearms, hunting, shooting sports, or outdoor recreation, and takes pride in providing exceptional customer service.
As a Retail Sales Associate, you will guide customers through the purchasing process, educate them on products, ensure all transactions comply with federal, state, and local firearms regulations, and help create an outstanding shopping experience. Success in this role comes from building customer trust, maintaining product knowledge, and consistently achieving individual and team sales goals.
Responsibilities
- Welcome and assist customers in a professional, friendly, and knowledgeable manner.
- Listen to customer needs and recommend firearms, ammunition, optics, accessories, safes, and related products that best fit their intended use.
- Demonstrate product features and explain differences between manufacturers, models, and configurations.
- Process firearm sales accurately while ensuring full compliance with all ATF regulations, Form 4473 requirements, PICS background checks, and company policies.
- Maintain a clean, organized, and well-stocked sales floor.
- Assist with merchandising, product displays, pricing updates, and inventory management.
- Build lasting relationships with customers through exceptional service before, during, and after the sale.
- Resolve customer questions or concerns professionally to ensure a positive experience.
- Meet or exceed individual and store sales goals while contributing to overall team success.
- Stay current on new firearms, industry trends, manufacturer promotions, and applicable firearm laws.
- Assist with receiving merchandise, stocking inventory, and preparing products for display.
- Safely handle and secure firearms in accordance with company safety procedures.
- Work collaboratively with coworkers across retail, e-commerce, gunsmithing, and warehouse operations.
Qualifications
- Previous retail sales or customer service experience preferred.
- Passion for firearms, shooting sports, hunting, or outdoor recreation is highly desirable.
- Strong communication and interpersonal skills.
- Ability to educate customers and confidently recommend products based on their needs.
- Detail-oriented with the ability to accurately complete required paperwork.
- Comfortable learning ATF regulations, firearm safety practices, and company procedures.
- Basic computer proficiency and ability to learn point-of-sale and inventory systems.
- Ability to work evenings, weekends, and holidays as business needs require.
- Ability to safely lift up to 50 pounds and remain on your feet for extended periods.
Preferred Qualifications
- Prior firearms industry experience.
- Knowledge of modern sporting rifles, handguns, shotguns, optics, suppressors, and firearm accessories.
- Experience with firearm transfers, PICS background checks, or ATF compliance.
- Pennsylvania License to Carry Firearms (LTCF) or prior firearms training is a plus (not required).
What We Offer
- Competitive pay with opportunities for performance-based incentives.
- Employee discounts on firearms, accessories, and outdoor products.
- Ongoing product and manufacturer training.
- Opportunities for career advancement within National Armory.
- A fast-paced environment surrounded by fellow firearm enthusiasts who are passionate about serving customers and the shooting community.
Job Types: Full-time, Part-time
Pay: $41,600.00 - $65,000.00 per year
Expected hours: 40.0 – 45.0 per week
Benefits:
- Flexible schedule
- Paid time off
- Relocation assistance
Application Question(s):
- Must be able to pass a background check, must not have a medical cannabis card.
Experience:
- Sales: 2 years (Required)
Ability to Commute:
- Coraopolis, PA 15108 (Required)
Work Location: In person
