Visual Support Specialist
Help someone see the world—one call at a time. If you’re quick-thinking, clear-spoken, and comfortable on camera, this role offers a unique opportunity to turn your visual awareness into meaningful support for people who are visually impaired.
As a Bi-lingual Visual Support Specialist you will provide real-time visual assistance to individuals who are blind or have low vision through live video calls. This role requires the ability to appear on camera and verbally describe visual information accurately and professionally to support callers with everyday tasks.
Job Description
- Respond to on-demand live video calls and provide clear, real-time descriptions of visual surroundings, objects, text, and situations.
- Verbally guide callers through tasks such as identifying items, reading printed or digital materials, navigating spaces, and interpreting visual details.
- Adjust communication style and level of detail based on the caller’s needs and feedback.
- Maintain a calm, respectful, and professional demeanor during all interactions.
- Follow all platform policies, privacy standards, and confidentiality requirements.
Position Requirements
- Ability to work either of the below FT schedules: Tuesday and Wednesday 8:30am-4:30pm, Thursday 8:15am-4:45pm, Friday 8:30am-5:00pm, and Saturday 8am- 3:30pm, with Sunday and Monday OR Monday- Wednesday 12am-9am and Saturday 12am-9am, Thursday, Friday & Sundays off.
- Excellent verbal communication and observation skills.
- Comfort appearing on camera and interacting with callers in real time.
- Ability to think quickly and provide concise, accurate visual descriptions.
- Strong attention to detail, patience, and empathy.
- Reliable high-speed internet connection and access to a device with video capability.
- Must be fluent in both English and Spanish
Preferred Experience
- Prior experience in customer support, remote assistance, accessibility services, or call-based support roles.
- Familiarity with accessibility tools or services supporting individuals with disabilities.
Pay: $12.00 per hour
Work Location: Remote
