Full job description
Join the Showcase Restoration Team as a Content Operations Manager in the Restoration Industry!
Are you ready to transform your career into a meaningful and fulfilling journey? At Showcase Restoration, we don't just offer a job title; we provide an opportunity to be part of a higher purpose.
Passion for Content Restoration: If you're passionate about content restoration, we want your expertise to be a driving force in our expanding company.
Experienced and Knowledgeable: Are you a natural leader with a passion for guiding and motivating teams to achieve excellence? Bring your leadership experience and knowledge to the forefront as you lead team members towards measurable outcomes and objectives.
Operational Skills:
- Restoration Industry Practices in Content Restoration is a must
- Ability to assess the situation to properly set up equipment and tools according to industry standards
- Strong work ethic and ability to coach and train direct reports
- I-Cat, Encircle and Mica Software Experience a Plus
- Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair
- Eligible to operate a motor vehicle per vehicle policy and reliable transportation
- Must be able to identify Product (consumables), usage, and disposal requirements with training
- Detail-oriented with a commitment to quality
- Physical Requirements: Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or hirer
Interpersonal and Communication Skills:
- Strong communication skills and conflict management are key for success
- Proven leadership experience, a knack for teaching, training, and motivating teams
- Proficiency in current business software technologies and a quick learner of new software
- Customer service, administrative, verbal, and written communication skills
- Result-Driven attitude with a process- and results-driven mindset
Responsibilities
As a Content Operations Manager you will be responsible for managing the inventory of contents damaged by water, fire, or other disasters.
- Leadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained
- Production Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignment
- Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors
- Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments
- Quality Control: Ensure that restored contents meet quality standards and client expectations
- Communication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics
- Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner
- Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations
- Logistics and Inventory: Manage logistics, inventory levels, and ensure vehicle maintenance to keep operations running smoothly
- Training: Keep up to date with industry trends, equipment, and techniques related to contents restoration
- Performs all other responsibilities assigned by management
If you are ready to be part of a team that cares compassionately, delivers excellence consistently, serves humbly, and grows people for a better tomorrow, apply now and contribute to our mission of making a positive impact!
Qualifications:
- Proven experience in a leadership or management role
- Strong communication and interpersonal skills
- Demonstrated ability to prioritize tasks, delegate responsibilities, and manage resources
- Commitment to delivering exceptional customer service and maintaining high-quality standards
- Ability to problem-solve and make decisions quickly and effectively in high-pressure situations
- Valid driver's license and clean driving record
- IICRC certifications or equivalent training preferred
Benefits:
- Competitive pay scale ranging from $20 to $25 per hour, commensurate with experience and qualifications
- Full benefits package including health insurance, dental and vision coverage, retirement savings plan, and paid time off
- Opportunities for advancement and professional development within the company
Join our team at Showcase Restoration and become a leader in providing exceptional restoration services with a focus on customer satisfaction, urgency, and quality. If you are ready to take the next step in your career and make a difference, we encourage you to apply today.
To apply, please submit your resume and a cover letter outlining your leadership experience, relevant skills, and why you are passionate about joining our team. We look forward to hearing from you!
Ryan Donnelly
Showcase Restoration, Inc.
125 Drake StreetFayetteville, NC 28301
910-864-0911
[email protected]
www.showcaserestoration.com
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Fayetteville, NC 28301 (Required)
Ability to Relocate:
- Fayetteville, NC 28301: Relocate before starting work (Required)
Work Location: In person
