Description
American Logistics Values
Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.
About the Job
As a Member Experience Representative, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:
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Receive inbound calls and make outbound service calls, assess the customers transportation needs, and assist appropriately
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Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
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Deliver a simple customer experience with every interaction
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Trouble-shoot and problem solve situations that may be outside standard procedures
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Become a knowledge expert
Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.
Requirements
American Logistics is proud to employ a diverse workforce. The experience and skills needed are:
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Ability to demonstrate strong communication and interpersonal skills
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Basic software and web knowledge, and the ability to pick up new technology quickly
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Work well with others, and be willing to help team members
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Ability to problem solve
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High attention to detail
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Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
Benefits
Whats in it for You
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Work-life balance – We offer set schedules that are flexible
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Potential for advancement within the organization
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Benefit Package that includes:
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Medical insurance
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Dental insurance
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Vision insurance
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Company paid life insurance
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Company paid disability insurance
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Paid Holidays
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Paid Time Off
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401k Retirement Savings Plan (with Employer Match after 1 year of employment)
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$15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees feedback and ideas, and view them as critical to our success.
