Nemours is seeking an Education and Develop Analyst
This position is responsible for providing on-going Quality Assurance for CBO Business Service associates respective team responsibilities. The Education and Development Analyst will provide the necessary new hire team training and refresher training for all veteran associates as needed. In this role the analyst will conduct quality reviews and report evaluations to the team supervisor, provide on-going development and maintenance of training materials, act as a resource and answer questions to all team members, as well as assisting them with guidance in reviewing and processing their daily work. The analyst will work closely with all teams under Business Services to ensure efficient and effective workflows and should have knowledge of all payment posting, refunds, billing and coding and customer service.
Essential Functions
- Identify, analyze and report any credit trends to management team.
Requirements
High School Diploma
5+ years of relevent experience
