Job description
POSITION: Receptionist
DEPARTMENT: Front Office
REPORTS TO: Front Office Supervisor
JOB SUMMARY: Serves as the primary check in or check out person. Greets anyone entering the clinic, monitors appointment times, ensures the patient’s record is accurate and contains all required completed documents. Collects required payments. Demonstrates superior telephone and customer service skills. High face to face encounters with the public/patients. Answers telephone and directs calls to the appropriate party. Consistently demonstrates sensitivity to the patient’s needs and requirements.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- One year of experience in a physician practice
ESSENTIAL SKILLS AND ABILITIES:
- Exceptional communication skills
- Ability to demonstrate empathy and concern for patients
- Strong customer service skills
- Ability to defuse a negative situation
- Solid problem solving skills
- Ability to navigate in practice management software, windows, Microsoft office and the internet
- Ability to operate copier, fax machine and other small office equipment
- Ability to lift up to 15 lbs.
RESPONSIBILITIES:
- Turn on lights, unlock front doors, turn on all front office equipment
- Verify all patient charts are properly prepared for the day
- Greet patients and provide appropriate forms for completion
- Monitor sign in sheet and waiting rooms for optimum patient wait times
- Verify all information is correct in the computer for new and established patients
- Verify all new patients have all the required insurance information, referrals, expected payment amounts and assemble patient chart according to doctor’s preference
- Collect any expected payments such as copayment, deductible, payment on account, etc.
- Place patient face sheets in appropriate doctor’s box for MA/nurse to take patient back to the exam room
- Inform patients when doctors are behind schedule more than 15 minutes and reschedule when necessary
- Check out patients at visit completion and reschedule if necessary
- Reconcile payments to the deposit at the end of the day and deliver to supervisor for deposit into bank
- Confirm all patients have signed and updated HIPAA form in chart
- Monitor all drug representatives and follow established clinic policy
- Sign for any incoming packages and distribute to appropriate party
- Greet any visitors that enter the clinic, identify why they are here and contact the party they are here to see, have visitor sign in
- Any other tasks as requested by the management
ACCOUNTABILITIES:
- The front desk provides the first impression of the entire clinic. It is imperative that you start each visitors experience in a professional, friendly, accommodating manner. The clinic wants every patient to have a WOW experience. CUSTOMER SERVICE is primary function at the front desk.
- Accurate patient demographics and records are vital for the success of this business. The front desk receptionists play a big part in the proper flow of these records.
Job Type: Full-time
Salary: $21.00 - $25.24 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Uniform allowance
- Others
Medical specialties:
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $25.24 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent care reimbursement
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free flu shots
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Military leave
- Paid jury duty
- Paid sick time
- Paid time off
- Paid training
- Uniform allowance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Colorado Springs, CO 80910 (Required)
Work Location: In person
