Dayton Children's - Main Campus
Patient Access - Emergency Department
Full time
40
The Point of Service Operations Supervisor is responsible for overseeing the daily operations of the Patient Access department and making sure the functions – including ambulatory registration, emergency medicine registration, admissions, scheduling, point of service collections and outpatient lab and imaging registration operate efficiently. Understands regulatory and third-party payer guidelines for outpatient and inpatient services while being familiar with manage care, Medicare and Medicaid rules regarding billing, coverage and reimbursement rules. Monitors key metrics, assists in performing root cause analyses and develop action plans when metrics do not meet internal goals or industry best practices. Assists department manager in developing and monitoring adherence to specific goals, performance standards and policies & procedures for each area of responsibility. Define, implement and manage clear quality and productivity standards across all areas of responsibility. This leader researches and seeks to implement emerging best practices to increase patient access, promote a positive patient experience and denial prevention reducing bad debt.
Department Specific Job Details:
Education
- High School diploma is required
- Associates degree in related field preferred.
Experience Required
- Minimum two years of patient access or large hospital/medical front office experience
- Minimum two years of leadership or supervisory experience, demonstrating the ability to lead and motivate team
Leadership Program completion within one year of hire
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Certifications
Clarivate Certified Access Specialist Certification completion required within one year of hire
Competencies/skills required
- Proficient in customer service and data collection processes
- Strong analytical and problem-solving skills
- Ability to lead and motivate a team
- Knowledge of healthcare billing regulations, insurance and compliance requirements
Excellent organizational and time-management skills
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Preferred Qualifications
- Minimum of three (3) years of experience in patient access or in a large hospital/medical front office setting
- At least three (3) years of leadership or supervisory experience
- Proficiency in medical terminology
- Experience with Epic (EMR) systems preferred
