Flight deck 1 sales specialist

UCW TX LLC
Houston, TX

Quick Apply

Job Details

Full-time
From $16 an hour

Benefits

Opportunities for advancement

Qualifications

Retail customer service procedures
Customer relationship building
Suggestive selling

Full Job Description

FLIGHT DECK 1 SALES SPECIALIST – Guide the Guest. Grow the Club.

Role Title: Flight Deck 1 Guest Sales Specialist
Tommy's Express Car Wash | FullTime | $16/hr + Incentives

Are you the kind of person who can turn a 30-second conversation into a loyal Guest?

Do you love fast-paced environments where you’re talking, smiling, and solving problems all day?

Can you sell with confidence while still making people feel genuinely cared for?

Then YOU might be our next Flight Deck 1 Guest Sales Specialist!

At Tommy’s Express, the Flight Deck is our control tower — where first impressions are made, memberships are sold, and Guests decide if they’re coming back. As our Flight Deck 1 Guest Sales Specialist, you’re the face and voice of Tommy’s at the pay window. You’ll guide Guests through their options, grow our Unlimited Club, and keep traffic flowing smoothly with energy and precision.

WHAT WE’RE OFFERING

$16/hour starting pay Strong base for a highimpact role
Incentives and bonuses Get rewarded for TommyClub sales, conversion, and performance
Fulltime role Consistent hours in a stable, growing business
Sales + service focus The best of both worlds: people and performance
Career growth opportunities Clear paths into Shift Leader, Flight Deck 2, and Site Leader roles
Comprehensive training Window dialogue, sales skills, tech systems, safety, and service standards
Highenergy team environment Radios on, smiles up, WE OWN IT every shift

### WHAT YOU’LL BE DOING (Every Shift)

#### Front-Line Guest Sales

Welcome every Guest at the window using the approved Tommy’s dialogue and greeting
Quickly identify Guest needs and recommend the best wash package and addons
Clearly explain the differences between wash levels and the benefits of upgrading
Recognize firsttime Guests and walk them through how the wash works and what to expect
Confidently present and explain TommyClub (our Unlimited membership) and handle common questions and objections
Hit all five points of the Window Dialogue, every Guest, every time

#### TommyClub Growth Driver

Invite eligible Guests to join TommyClub and explain how to sign up inlane or via the app
Help current TommyClub Guests with questions about billing, plates, and plan details
Promote trials, limitedtime offers, and referral campaigns
Track your personal sales performance and compete to hit and exceed targets

#### Flight Deck Operations & Flow

Operate the point of purchase (POP) system accurately and efficiently
Ring up wash purchases, handle payment methods, and issue receipts correctly
Use the Lane Controller and Dashboard to add, delete, and modify vehicles in the stack
Respond to error messages and know when/how to reset equipment within your role
Keep cars moving safely and smoothly to avoid backups and Guest frustration
Communicate with the team (loader, Flight Deck 2, Vacuum Concierge, Site Leader) via radio

#### Safety & Service Champion

Keep your immediate work area clean, organized, and free of slip/trip hazards
Ensure your window, counters, and nearby signage are Guestready at all times
Follow all safety and cashhandling procedures
Model professional conduct: no eating, drinking, or personal media at the Flight Deck in view of Guests
Treat every Guest interaction as a chance to build trust and longterm loyalty

### WHO WE’RE LOOKING FOR

#### Must-Haves

Strong communication skills — you can speak clearly, confidently, and quickly
Salesfriendly mindset — you’re comfortable recommending upgrades and asking for the sale
Guestfirst attitude — you genuinely enjoy helping people and solving small problems on the spot
High energy — you stay positive and focused even when the line is long
Detailoriented — you get prices, packages, and transactions right the first time
Techcomfortable — you can learn our POP, Lane Controller, and Dashboard software
Reliable — you show up on time, ready to work, in proper uniform

#### Bonus Points

Previous experience in sales, retail, hospitality, or drivethru style environments
Familiarity with memberships or subscription sales
Bilingual (especially English/Spanish)
Experience working with POS systems or iPadbased registers

#### This Role is Perfect For Someone Who:

Loves talking to people and can “read” Guests quickly
Enjoys sales but doesn’t want to be stuck at a desk or on the phone
Thrives in a fastpaced, alwaysmoving environment
Wants to grow into leadership and learn the broader Flight Deck and tunnel operations
Gets satisfaction from hitting numbers and being recognized for it

### WHY TOMMY’S EXPRESS IS DIFFERENT

We’re not your average car wash.

At Tommy’s Express, we’re building a brand known for:

WE OWN IT culture — Wash Quality, Exceptional Guest Service, Outstanding Team Members, Winning Attitudes, NeverEnding Pursuit of Excellence, Immediate Call to Action, Training
Guestobsessed service — Every Guest is greeted, guided, and thanked
Clean, modern, hightech sites — You get to work in a sharp, professional environment
Growth opportunities — Many leaders started in Flight Deck roles just like this
Teambased success — Your wins are the team’s wins, and the team’s wins are yours

We promote from within. We train hard. We celebrate effort and reward results.

### LOCATION & SCHEDULE

Position: Flight Deck 1 Guest Sales Specialist
Status: FullTime
Compensation: $16/hour + incentives/bonuses
Schedule: Varies by site; includes evenings, weekends, and peak hours (when Guests need us most)

You’ll spend your time on the Flight Deck — on your feet, engaged with Guests, operating our systems, and supporting smooth site operations.

### THIS ISN’T JUST A “CASHIER” JOB

Most “cashier” roles just scan items and take payment.

Not here.

As a Flight Deck 1 Guest Sales Specialist, you:

Drive membership growth and recurring revenue
Set the tone for the entire Guest experience from the first “hello”
Protect the brand by delivering consistent dialogue and accurate information
Help keep cars moving and the tunnel full — which impacts the whole site’s success

If you’re excited about owning that kind of responsibility, you’ll love this role.

### READY TO APPLY?

Here’s How to Get Started:

1. Apply through our job posting for **“Flight Deck 1 Guest Sales Specialist”**

2. Tell us about a time you helped a Guest or customer choose the right product or service

3. Be ready to role-play a quick Guest interaction and a TommyClub pitch in your interview

### QUICK FAQ

Do I need prior car wash experience?

No. We’ll teach you the wash, the products, and the systems. Sales or customer service experience is a plus, but not required.

Is this mostly sales or mostly service?

Both. You’ll be measured on Guest satisfaction AND on sales performance (like TommyClub conversions and upgrade rates).

Is there a path to leadership?

Yes. Strong Flight Deck 1 performers are prime candidates for Flight Deck 2, Shift Leader, and eventually Site Leader roles.

### THE BOTTOM LINE

This is a chance to join a growing brand where:

You talk to people all day
You own the sales experience
You’re rewarded for performance with incentives
You have room to grow into leadership
We’re not hiring everyone. We’re hiring the RIGHT one.
Is that you?

Quick Apply

WHAT WE’RE OFFERING

### WHO WE’RE LOOKING FOR

#### This Role is Perfect For Someone Who:

### WHY TOMMY’S EXPRESS IS DIFFERENT

At Tommy’s Express, we’re building a brand known for:

### LOCATION & SCHEDULE

As a Flight Deck 1 Guest Sales Specialist, you:

### THE BOTTOM LINE

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