We’re looking for a reliable and knowledgeable IT Technician with specialized experience in dental practice management software and support. This hybrid role is ideal for a technically skilled professional who thrives in a flexible environment but understands the importance of on-site presence when needed. You'll be the go-to resource for supporting dental clinics with technology setup, troubleshooting, and delivery of new equipment.
Key Responsibilities
- Provide technical support remotely and on-site for dental offices using Dentrix and DEXIS.
- Deploy, configure, and maintain hardware (desktops, laptops, printers, imaging devices).
- Deliver and set up computers at client locations as needed.
- Manage and track service tickets through Autotask (or similar PSA tools).
- Troubleshoot network issues, software installations, and integrations between dental systems.
- Maintain clear documentation and client records.
- Ensure HIPAA-compliant data handling and maintain cybersecurity best practices.
Requirements
- 2+ years of IT support experience, ideally within a dental or healthcare setting.
- Strong hands-on experience with Dentrix and DEXIS is preferred
- Familiarity with Autotask or similar PSA platforms is highly preferred.
- Solid understanding of Windows environments, networking, and remote desktop support.
- Windows Server and desktop Administration experience required
- Datto RMM and BCDR administration experience preferred
- Watchguard Firewalls experience prefferred
- Ubiquiti experience preferred (network and firewalls)
- Beyond Trust experience preferred (bomgar)
