Overview
Join our team as a Dental Treatment Coordinator, where you will play a vital role in enhancing patient experiences and streamlining dental office operations. This energetic position involves coordinating patient care, managing appointments, and ensuring seamless communication between patients and the dental team. Your enthusiasm and organizational skills will help create a welcoming environment that promotes patient satisfaction and efficient practice management.
Responsibilities
- Act as the primary point of contact for patients, guiding them through treatment plans and scheduling appointments with enthusiasm.
- Manage patient records using Electronic Health Records (EHR) systems, ensuring accuracy, confidentiality, and compliance with health regulation policies.
- Coordinate with dental providers to facilitate treatment procedures, follow-up appointments, and billing processes efficiently.
- Communicate clearly with patients via phone, text, and email to answer questions, explain treatment options, discuss and collect co-pays, and confirm appointments.
- Support medical administrative tasks such as verifying insurance coverage, processing payments, and maintaining patient confidentiality at all times.
- Utilize patient management software to track treatment progress, update records, and generate reports for the dental team.
- Provide exceptional customer service by addressing patient concerns promptly and professionally while maintaining a positive office atmosphere.
Qualifications
- Previous experience in a dental office setting is highly preferred; strong office experience is essential.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes.
- Knowledge of health regulation policies related to patient privacy and confidentiality (such as HIPAA compliance).
- Familiarity with dental terminology is required.
- Excellent customer service skills with the ability to communicate effectively via phone and in person.
- Understanding of dental insurance processes and coverage verification procedures.
- Strong organizational skills with the ability to manage multiple tasks efficiently while maintaining attention to detail.
- Typing skills that support quick data entry and accurate record keeping are necessary.
Join us in delivering exceptional dental care by supporting our patients through compassionate communication and meticulous administrative support!
Pay: $28.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Uniform allowance
Experience:
- dental: 1 year (Required)
Work Location: In person
