At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.
- Mission-driven, community-focused organization
- Supportive, team-based culture
- Opportunities for career growth and development
- The chance to make a real impact in underserved communities
What You’ll Do & Bring
As a Patient Services Specialist (PSS), you’ll be the first point of contact for our patients—delivering exceptional customer service while ensuring smooth front-office operations and a welcoming patient experience.
Key Responsibilities:
- Provide high-quality customer service to patients, families, and community partners
- Schedule appointments, confirm visits, and manage patient flow using EHR systems
- Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance)
- Assist patients with registration, forms, and understanding visit requirements
- Communicate clearly via phone and in person, routing messages appropriately
- Collect and reconcile payments, co-pays, and cash drawer transactions
- Address patient concerns with professionalism and escalate when needed
What You Bring:
- High school diploma or GED
- Strong communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Experience with office equipment and scheduling systems
- Team-oriented mindset with a commitment to patient care
- Ability to handle sensitive situations with professionalism and empathy
- Preferred: Bilingual in Spanish
- Preferred: Experience in a medical or dental front office setting
Join a compassionate, fast-paced team where your work truly matters.
Apply today and grow your career with MyCHN.
