Job Description
Must Have Technical/Functional Skills
* 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
* Experience in Install/upgrade of windows 11 on Laptops and Desktops.
* Experience in resolving user issues related to OS and laptop/desktop hardware issues.
* Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
* Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
* Experience in performing OS installations, upgrades, patching, and driver updates.
* Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
* Experience in installation and configuration of hardware and software/applications.
* Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
* Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
* Coordinate with vendors for any hardware repairs and warranty services/issues.
* Familiarity with endpoint security tools—anti-virus, device encryption, Trend micro
* Work closely with other functional teams for escalated issues.
* Ensure SLA compliance for tickets, escalations, and service requests.
* Excellent communication and interpersonal skills.
* Ability to work well both independently and as part of a team.
* Customer-focused attitude and a desire to deliver high-quality support.
Roles & Responsibilities
Technical Skills
o Windows 10 / Windows 11 administration
o Microsoft Office / Microsoft 365
o Active Directory / Azure AD
o Endpoint management tools (SCCM / Intune)
o Basic networking (TCP/IP, DNS, DHCP)
- Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).
Generic Managerial Skills, If any
Should be able to lead and drive the project on his own.
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
