About Us
At Cyber One Solutions, LLC, we are passionate about empowering small to mid-sized businesses across the Houston area by delivering exceptional IT solutions. From day one, our mission has been to resolve IT challenges and fuel business growth through cutting-edge technology and client-focused service.
Position Overview
We are seeking a driven and dependable Junior Help Desk Technician with Customer Service Experience to join our team. This position plays a critical role in delivering frontline technical support to our clients—resolving issues, offering guidance, and maintaining smooth operations.
What You’ll Do
- Perform remote troubleshooting using diagnostic techniques and effective questioning.
- Analyze technical issues and determine the best solution based on client input.
- Respond to support tickets via phone, email, in-person, or remote tools.
- Provide support for computer systems, software, hardware, and network troubleshooting.
- Assist in the setup, maintenance, and configuration of devices and systems.
- Act as a trusted IT advisor—proactively recommending tools and solutions.
- Communicate clearly with clients and collaborate closely with internal teams.
- Participate in on-call or after-hours support as needed.
- Embrace continuous learning and take ownership of assigned tickets and tasks.
Who You Are
- A client-first professional who takes pride in exceeding expectations.
- Dedicated to customer care
- Collaborative, respectful, and capable of working independently when needed.
- Eager to grow in a fast-paced environment with autonomy and responsibility.
- Excellent communicator (written and verbal).
- Looking for a long-term opportunity with a growing IT company.
Requirements
- Minimum of 1 year of experience in an IT role or Customer Service position or equivalent.
- Ability to actively listen to Client concerns and empathize.
- Ability to manage time efficiently and prioritize multiple tasks.
Technical Levels & Compensation
Based on your skillset and prior experience, you will be placed in one of the following tiers:
- Junior: Entry-level with limited or no prior IT experience
- Level 1: Foundational knowledge with the ability to escalate complex issues.
- Level 2: Proficient in troubleshooting with limited need for escalation.
- Level 3: Advanced experience capable of handling nearly all technical issues independently.
Compensation will be based on level placement and experience.
Why Cyber One Solutions
- Growing team with room for advancement
- Diverse client base and exposure to various technologies
- Collaborative and supportive culture
- A long-term career home where your work truly matters
Cyber One Solutions, LLC is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
