Full-time Medical
Why work with Catherine’s?
Having started in the basement of St. Alphonsus Parish, Catherine’s has provided access to high quality, affordable, and compassionate healthcare for the underserved for over 27 years.
We offer the opportunity to work in a diverse, dedicated, patient-centered clinic, providing over 10,000 primary medical, behavioral health, and health promotion/disease prevention services annually.
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well. We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team members.
Who We Are
catherineshc.org
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well. We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team members.
We offer a generous and competitive benefits package, including medical, dental, vision and life insurance; an employer-sponsored retirement program; paid time off and holiday pay; professional development allowances; and more for full-time employees.
For more than 25 years, Catherine’s Health Center has provided access to high quality, affordable, and compassionate health care for the underserved throughout West Michigan. As a Federally Qualified Health Center (FQHC), Catherine’s offers the opportunity to work with a team that engages patients as active partners in their care in a warm, friendly, safe, and modern atmosphere. Catherine’s provides primary medical care, dental care, behavioral health care, and health support services across three locations in West Michigan, with rapidly growing plans to expand to new locations and services to meet the needs of the community.
If you believe that health care is a basic human right and desire to be part of a team committed to helping, healing, and serving all people, Catherine’s is excited to announce to the following opportunity.
The Opportunity
Catherine’s is actively seeking a Front Office Medical Receptionist to serve as the first point of contact for patients at our Creston location. Catherine’s mission of providing high quality, affordable and compassionate health care starts the moment that a patient walks in the door or picks up the phone. The receptionist will have the opportunity to work with the amazing front office team to ensure that all members of the community needing health care can meet with a provider as soon as necessary.
Job Summary
The Front Office Receptionist will work with a lively team to ensure an efficient and positive experience for patients. Responsibilities will include greeting patients, patient registration, answering phones, scheduling appointments, patient check out, insurance verification and records processing. The front office team upholds Catherine’s values by building relationships based on integrity and honesty, serving the community with a commitment to excellence, treating patients and visitors with respect and dignity, and enhancing professional skills to foster stewardship.
Minimum Position Qualifications
- Previous customer service experience (at least 1 year preferred)
- Medical experience (at least 1 year or equivalent education preferred)
- High school Diploma, or GED/Equivalent (preferred)
- Bilingual (preferred): Spanish, Arabic, Vietnamese, Nepali, Bosnian, Burmese, Kinyarwanda, Swahili, or Pashto
Skills, Knowledge, and Experience Requirements
- Commitment to Catherine’s mission of providing access to high quality, affordable, and compassionate healthcare
- Patient-Centered Attention to care
- Excellent verbal and written communication
- Proficiency with standard desktop computer system, multi-line phones, keyboard entry, and MS Office Suite
- Experience with electronic health record (such as Athena or EPIC)
- Ability to multi-task in a setting with frequent interruptions
- Understanding of insurance verification
- Ability to communicate with diverse patient populations, and insurance companies
Catherine’s is an equal opportunity employer. Catherine’s prohibits discrimination of any type and affords equal employment opportunities to all qualified persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
- 403(b)
- 403(b) matching
- Bereavement leave
- Continuing education credits
- Dental insurance
- Disability insurance
- Employee assistance program
- Family leave
- Flexible spending account
- Health insurance
- Life insurance
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Vision insurance
Medical Specialty:
- Addiction Medicine
- Dermatology
- Pediatrics
- Primary Care
- Psychiatry
- Public Health
Experience:
- Medical terminology: 1 year (Preferred)
Language:
- Another Language (Preferred)
Work Location: In person
