Post-Job Responsibilities:
UTECH Waterproofing & More is a specialty contractor specializing in basement waterproofing, foundation repairs and basement remodeling. We are the oldest and most experienced waterproofing contractor in the Buffalo region, having successfully served the needs of our customers for over 50 years. Our customized solutions have ensured affordable, sustainable solutions to over 30,000 customers through the years. As a business that works through the year, we are always looking to add to our growing team.
Candidates looking to build a career in the home service industry are encouraged to apply. Experience for some positions is not necessary, candidates with the right attitude will be trained.
We are looking for a full time Service & Installation Manager. The primary focus of this position is to facilitate all projects of the company at specific sites, service areas and as required by the company. The Service & Installation Manager will also be directly responsible in supervising Project Leads/Foreman's, Field Technicians, engineers, architects, plumbers, electricians, subcontractors and municipal inspectors to ensure projects are ongoing according to plan from start to finish. Consistent customer communication is expected.
Primary Responsibilities:
Pre Project Responsibilities:
- Advanced review of estimate sheet, work scope, shop drawings and engineering drawings.
- Advanced preparation of materials/tools needed.
- Ensuring sufficient supply of materials with regards to upcoming projects.
- Preparing purchase orders relevant to material purchases.
- Arranging delivery of materials as planned to the project site.
- Advanced preparation of labor supply.
- Scheduling members of crew to specific projects in advance.
- Ensuring a proper balance of field technicians correlating to project size/needed skills.
- Advanced preparation of permits and undergrounds as required based on project type.
- Advanced preparation of utility based product installation/removal based on project type.
On-Site Responsibilities:
- Organize and plan the completion process of the project from start to finish.
- Ensure on-site job progress based on estimate sheet, shop drawings and engineering drawings.
- Ensure on-site project progress based on scheduled plan and given time availability.
- Ensure work quality is performed and maintained up to the predetermined UTECH work standards and quality expectations.
- Ensure all safety standards are adhered to at all times.
- Solve, mediate any/all conflicts, confrontations between field technicians on-site.
- Promote positive attitude and work spirit.
- Answer all production relevant questions from on site production crew.
- Address and correct production crew job shortcomings immediately.
- Ensure consistency when providing feedback and answers to production crews.
- Ensure consistency when correcting/teaching strategies and techniques.
- Ensure services and installations are conducted and completed in strict accordance with the predetermined UTECH work standards and quality expectations.
- Focus on improving productivity and efficiency of production crew.
- Responsible for the effective development, coordination and presentation of on the job training for production crews.
- Identify individual weaknesses and arrange suitable approach methods to achieve best immediate impact.
- Focus on employee education with regards to quality improvements and enhancement.
Post Project Responsibilities
- Submit all relevant project documentation and paperwork as required to the office personnel.
- Complete on-site project completion inspection to ensure quality.
- Interact with customers as needed and walk through the project site to explain, debrief all completed work and answer all questions the customer may have.
- Complete payment collection process with the customer.
- Collect reviews, referrals and customers completed ‘Job Satisfaction Forms”.
In-House Responsibilities:
- Ensure all facilities standards are maintained primarily in the shop as described and defined by the management team.
- Maintain and keep account of the materials and tools supply.
- Inventory materials and tools checked out by field technicians.
- Maintain vehicle service log and schedule needed maintenance and inspections as necessary.
- Ensure all garbage, debris, general cleanliness are maintained around the shop at all times.
- Begin implementing a zero in house material policy. All materials should be ordered and delivered directly to the project site.
- Additional extras and/or unused materials should be immediately returned to its place of purchase.
Quality Assurance Responsibilities:
- Complete knowledge of standardized procedures for all service and installation projects.
- Continuous analysis on improvements that can be implemented in the production capacity.
- Accurate and systematic guideline/job outline that is thoroughly followed to establish production job consistency.
- Develop “one system, one standard” consistency throughout all production areas.
- Promptly provide accurate answers to project leads/ foremans and field technicians on field.
- Establish “one system, one standard” quality guideline for production crew.
- Provide management team with weekly reports indicating quality concerns/improvements.
- Abide by company policies and production quality guidelines at all times.
- Responsibly make “on the spot” decisions with regards to ensuring company quality and service.
Field Inspection Responsibilities
- Inspection on job sites according to predetermined inspection schedule as determined by the management team.
- Prioritize job quality and consistency.
- Address concerns and issues with consistency.
- Advice and provide immediate solutions.
- Correct quality and service shortcomings “on-the-spot”.
- Prepare an appropriate checklist to ensure all details on the job are inspected.
- Document and report all quality concerns to the management on a weekly basis.
- Discuss, advise and suggest improvements based on field inspections with management.
Other Responsibilities
- Preparation of weekly reports and data collection pertaining to production.
- Customer relationship management.
- Payment collection.
- Customer complaints and production issues.
- All other requirements with regards to production, vehicles and shop facilities management as seen fit by management.
NOTE:
- This is a salaried position with performance based bonuses.
- This position requires the individual to be “hands-on” and in the field.
- This position is NOT an in-office only position.
- This position requires any emergency call backs/repairs to be resolved by the Production Manager in an “on call” manner.
Qualifications:
- Driver's License (Required).
- Residential construction experience (Required).
- Excellent interpersonal and customer service skills.
- Excellent communication skills.
Compensation:.
- $67,600 per year.
- Performance bonuses.
- Paid vacation.
- 401(k) matching.
- Company vehicle provided for project use.
Job Type: Full-time
Pay: From $67,600.00 per year
Benefits:
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Company car
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- supervisory/management: 1 year (Required)
Ability to Commute:
- Buffalo, NY 14225 (Required)
Work Location: In person
