Job Description:
The Bar & Lounge Supervisor is responsible for assisting in the daily operation of the department under the guidance of the Bar & Lounge Manager and the Bar & Lounge Assistant Manager and in accordance with The Umstead Hotel & Spa standards.
This is a hands-on leadership position that requires a balance of operational management and active participation in service. We are seeking a candidate who is comfortable stepping behind the bar during peak periods to support the bar team with confidence while maintaining exceptional service standards. Prior supervisory or management experience in a luxury bar, lounge, restaurant, or hotel environment is preferred.
This position offers excellent opportunities for professional growth and career advancement within The Umstead Hotel & Spa, making it an ideal role for a hospitality professional who is eager to develop their leadership skills and pursue a long-term career in luxury hospitality.
Job Requirements:
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Report to work at the scheduled time, neatly groomed, and dressed in accordance with The Umstead Hotel & Spa standard.
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Support training initiatives for all Bar & Lounge associates to ensure all are consistently performing to AAA Five Diamond and Forbes Five Star standards.
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Exceptional knowledge of all Umstead Hotel Bar & Lounge standards and operating procedures.
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Exceptional attention to detail.
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Exceptional leadership qualities and management techniques to successfully support daily department operations under the guidance of the Manager.
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Exceptional communication abilities to direct associates and interact with guests, clients, and internal departments to build relationships.
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Anticipate guests’ needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
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Be able to consistently perform tasks with little direct supervision.
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Demonstrated experience in bartending with a strong knowledge of beverage preparation, cocktail execution, wine, beer, and spirits.
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Perform administrative duties as delegated by the Manager, including daily logs, inventory, supply requisitions and ordering, scheduling, and payroll and gratuity worksheet.
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Ensure proper care, security, and maintenance of hotel equipment through proper supervision of associates.
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Direct associates to maintain back of house cleanliness and safety.
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Assist with daily pre-shift meetings and quarterly department meetings.
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Previous supervisory or management experience in a luxury hospitality environment preferred.
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In addition, other duties may be required as directed by your hotel management.
