Allied Overhead Door has been a fixture in the Nashville construction market since 1977. Allied, located in Nolensville, is part of The Total Garage Store with a total of six locations located throughout TN and NC. We sell, service and install residential and commercial garage door operators and overhead doors.
CSR/Dispatcher/Warranty Dept. - Temp position with potential for full-time
This multifaceted role serves as the communication hub for your field of service, construction, or manufacturing operations.
The position seamlessly books inbound jobs, coordinates efficient technician routing, and processes product or service warranty claimsCustomer Service Representative (CSR)
- Inbound & Outbound Calls: Answer high-volume incoming calls, emails, and web inquiries in a courteous, professional manner.
- Job Booking: Gather and document accurate customer information, property history, and service needs.
- Expectation Management: Educate customers on company policies, pricing, and realistic timeframes, ensuring they feel valued and informed
Dispatcher
- Strategic Routing: Assign service calls to the most qualified technicians based on their specific skill sets, geographical location, and availability.
- Schedule Management: Monitor the daily dispatch board to maximize operational capacity and efficiency.
- Field Support: Communicate with technicians throughout the day, relaying job details, and debriefing them after calls to verify paperwork, photos, and next steps.
Warranty Administrator
- Claim Processing: Review and process warranty claims, ensuring exact compliance with manufacturer or contractor guidelines.
- Documentation: Track and file all warranty paperwork accurately, keeping a tight record of replacement parts, vendor credits, and repair histories.
- Customer Resolution: Communicate warranty terms to customers, coordinate specialized follow-up repairs, and handle any warranty disputes.
Qualifications & Skills
- Organization: Ability to seamlessly switch between CSR, Dispatch, and Warranty duties.
- Software Proficiency: Experience with dispatch/CRM software (e.g., ServiceTitan, Housecall Pro) and Microsoft Office.
- Problem Solving: Ability to stay calm under pressure and de-escalate urgent or unhappy customer situations
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
