Position Summary:
Assist the Store e-Commerce Manager in managing the day-to-day operation of the store’s e-Commerce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
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Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
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Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
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Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.
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Train all functions and duties of the Selector and Customer Attendant roles.
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Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
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Assist with scheduling to meet operational and associates’ needs.
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Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.
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Print and distribute order labels, including orders for perishable departments.
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Troubleshoot e-Commerce equipment and devices.
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Maintain level of supplies needed to perform necessary duties.
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Maintain organization and cleanliness of staging areas and equipment.
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Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.
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Perform required opening and closing procedures.
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Learn and implement process improvements as directed by division or enterprise e-Commerce team.
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Provide feedback on team members daily performance and annual performance reviews.
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Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the Leadership Behaviors needed to successfully perform this position are:
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Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
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Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
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Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
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Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
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Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
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Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
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Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
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Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
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Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications & Education Requirements:
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Effective communication skills.
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Basic knowledge of computers.
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Basic knowledge of math (adding and subtracting).
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Ability to work without supervision.
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Ability to read shelf tags.
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Proven supervisory experience.
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Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.
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Must be able to stand for extended periods of time and/or walk constantly.
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Ability to stoop, kneel, or crouch several times per hour.
Desired Previous Job Experience/Education:
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Experience as a cashier.
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Experience in a production-oriented environment.
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Experience in a warehouse environment.
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Experience stocking shelves.
About Kroger:
With nearly 500,000 associates nationwide, we’re a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.
