Overview
This is a role for someone who is customer obsessive! You enjoy working directly with hospitality operators to succeed - making sure they are comfortable from day 1 and can rely on you to answer questions, make best-practice suggestions, and anticipate their needs!
This is a fast-paced growing role with plans to expand a team! Drinks2Go is bringing on new partners across restaurants, hotels, sports stadiums, Golf Clubs, etc. and is looking for an organized, communicative, confident Director of Partner Success!
This is an exciting opportunity for a motivated leader passionate about building lasting partnerships and creating impactful solutions.
Responsibilities
- Develop and implement comprehensive partner success strategies that align with company objectives and market demands.
- Lead, mentor, and supervise a high-performing team responsible for managing partner relationships, ensuring they meet or exceed performance targets.
- Cultivate strong relationships with key partners from pre-delivery, onboarding set-up, and continuous check-in's through proactive communication and collaboration to maximize mutual benefits.
- Oversee project management initiatives related to partner onboarding, training, and ongoing support to ensure seamless integration and satisfaction.
- Analyze partner performance metrics and customer feedback to identify opportunities for improvement and innovation.
- Coordinate cross-functional efforts involving sales, customer service, marketing, and product teams to enhance partner experiences.
Requirements
- Proven experience in project management with a track record of leading complex initiatives successfully.
- Demonstrated leadership skills with previous supervisory or management experience in a fast-paced environment.
- Excellent communication skills; additional language skills are a plus.
- Strong analysis skills to interpret data, identify trends, and inform strategic decisions.
- Exceptional negotiation capabilities combined with sales acumen to foster beneficial partnerships.
- Customer service orientation with the ability to manage multiple stakeholder expectations effectively.
Join us as we build impactful partnerships that drive growth and innovation! This role offers an energizing environment where you will make an impact right away.
Pay: $70,000.00 - $85,000.00 per year
Work Location: Remote
