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A company that embraces CHANGE while enhancing EVERYONE’S journey.
About Argus Professional Storage Management powered by SmartStop®
Argus Professional Storage Management (APSM) powered by SmartStop is the second largest exclusively third-party management company in the self-storage industry. APSM manages 227 stores across 26 states (as of October 1, 2025), encompassing approximately 16.6 million rental square feet, 102,000 units. Come join a winning team!
APSM is a growing organization with tremendous opportunities available. We offer competitive salaries, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!
Salary range: $17.00 to $19 per hour depending on experience
Bilingual-Spanish and English Customer Experience Agent Job Summary
Reporting to the Call Center Lead, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.
This job is 100% remote.
Essential Job Functions and Responsibilities assisting non-English speaking customers/clients.
- Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses extensive company and company product knowledge to answer and appropriately address inquiries.
- Performs other related duties as necessary or assigned.
If you love problem solving and helping customers and have excellent communication skills – this could be the job for you!
Qualifications Needed
- High school diploma or equivalent.
- Proficiency in both Spanish and English is required to assist non-English speaking customers/clients.
- Customer service experience required.
- Minimum 3+ years of self-storage management experience.
- Excellent written and verbal communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Excellent decision-making ability.
- Strong problem-solving skills.
- Proficient in computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Ability to function well in an often-stressful environment.
Benefits
- Competitive salary
- Health insurance including medical, dental and vision
- Life and Disability Insurances
- Ample paid time off
- Generous holiday schedule
- 401(k) + matching with no waiting period
- Employee assistance program
- Paid employee referral program
Diversity
Argus Professional Storage Management powered by SmartStop®, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.
Lead Together!
