Provide support to staff on all company-supported applications and devices.
Troubleshoot device problems, determine source, and advise on appropriate action.
Complete Information Technology project work.
IT documentation creation and revisions for SOPs, IT Handbook, and needed SMEs.
Create and manage the onboarding sheet, equipment, and software request sheets.
Install, configure, and maintain company devices and related hardware and software.
Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.
Identify and resolve computer system malfunctions and operations problems.
Identify and communicate opportunities for improvement.
Act as a liaison between Enterprise Technical Services and the end user.
Perform network troubleshooting.
Perform server maintenance and troubleshooting. Perform network maintenance and troubleshooting. Provision new devices for end users.
Perform responsibilities in accordance with all company standards, policies, and procedures.
Identification and remediation of end user technical issues or escalation as needed.
Providing direction to technical resources.
Performs other tasks and special projects as assigned.
