The job you are trying to view has expired. Please perform a new search to find current jobs.

Front Desk Supervisor

Hilton Grand Vacations -
North Myrtle Beach, SC

Job Details

Benefits

Employee stock purchase plan
Tuition reimbursement
Paid time off
401(k) matching
Opportunities for advancement
Paid sick time

Qualifications

Report preparation
Basic math
High school diploma or GED
Conflict management
Mentoring
Delegation

Full Job Description

Our team at ShoreCrest Resort I is now looking for a Front Desk Supervisor to join the team! Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience – right from the moment they set foot on the property until they leave. Don’t miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Why do team members like working for us:

Competitive hourly base pay and positive team environment
Daily Pay* - get your earned pay any time before payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off Program and Paid Sick Time
Recognition Programs and Rewards
Tuition reimbursement
Numerous learning and career advancement opportunities
And more!

What will I be doing?

As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards:

Supervise the Front Office daily operations.
Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
Greet and welcome owners/guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Responsible for training and direction of new department Team Members.
Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
Provide ongoing training and support to the team.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Post miscellaneous charges as requested.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
Follow-up on credit opportunities during each shift.
Other duties as assigned by management.
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

High school diploma/GED.
Prior related experience.
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

3+ Years of related experience.
Prior management/supervisory experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Seeker Tools

Employer Tools

Browse

Stay Connected