Gateway Motors Auto Group is looking for an energetic, customer-focused individual to join our team as a Customer Experience Specialist. This is a full-time opportunity for someone who enjoys working with people, building relationships, and creating exceptional customer experiences. You'll work closely with our Sales and Marketing teams by assisting customers, following up on inquiries, scheduling appointments, supporting digital marketing efforts, and helping ensure every customer receives a first-class experience from their very first interaction with our dealership. No automotive experience? No problem. We provide paid training and opportunities for career growth within one of Nebraska's leading automotive dealerships. What You'll Do Customer Experience & Business Development
- Welcome customers in a friendly and professional manner.
- Respond to customer inquiries by phone, text, email, and online messaging.
- Schedule appointments for the Sales Department.
- Follow up with customers regarding vehicle inquiries and dealership visits.
- Build lasting relationships with current and future customers.
- Help create an exceptional dealership experience from the first interaction through delivery.
Marketing & Social Media
- Assist in photographing dealership inventory.
- Create engaging content for Facebook, Instagram, TikTok, and other social media platforms.
- Help maintain accurate and attractive online vehicle listings.
- Assist with dealership promotions, events, and marketing campaigns.
- Brainstorm creative ideas to increase customer engagement and online visibility.
Professional Development
- Complete and maintain all required Chevrolet training and certifications.
- Complete and maintain all required CDJR (Chrysler, Dodge, Jeep, Ram) training and certifications.
- Learn dealership software, CRM tools, and customer communication systems.
- Participate in team meetings and ongoing professional development opportunities.
- Develop valuable skills in customer service, business development, marketing, and automotive sales.
Additional Responsibilities
- Assist with additional projects and responsibilities as assigned by management.
Qualifications
- Excellent communication and interpersonal skills.
- Positive attitude with a customer-first mindset.
- Self-motivated, dependable, and eager to learn.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Basic computer and smartphone proficiency.
- Familiarity with Facebook, Instagram, TikTok, and other social media platforms is a plus.
- Valid driver's license with a clean driving record.
- Automotive experience is helpful but not required.
Why Join Gateway Motors? At Gateway Motors, we invest in our people. We believe in creating opportunities for long-term careers by providing the training, mentorship, and support needed to succeed. Whether you're interested in customer service, business development, marketing, or advancing into sales or leadership, this position offers an outstanding opportunity to grow with one of Nebraska's premier automotive dealerships.
Benefits
- Competitive hourly pay
- Paid training
- Health, dental, and vision insurance
- Paid time off
- 401(k) with company match
- Employee vehicle purchase program
- Career advancement opportunities
- Supportive, team-oriented work environment
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Work Location: In person
