TO GO SPECIALIST
Role Purpose
To-Go Specialists ensure we deliver convenience without compromising quality or safety.
Key Responsibilities & Accountabilities
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Taking orders over the phone as well as in person. Offer to-go order guest a to‑go beverage if one has not been ordered.
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Preparing orders and organizing them into bags.
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Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).
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Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.
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Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.
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Packs TOGO and delivery orders and confirm order with guest/driver.
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Thank the guest for choosing Fridays and invite them back again.
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Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.
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Stocks TOGO area.
Qualification Requirements
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Good Verbal Communication
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High Energy Level
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Customer Service
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Resolving Conflicts
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Teamwork
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Professionalism
