Parallel Employment Group is seeking a motivated Business-to-Consumer Customer Service Representative to join a growing manufacturing company. The ideal candidate will be responsible for providing exceptional customer service and support to consumers, ensuring a positive experience from inquiry through post-sale follow-up.
Responsibilities include managing customer inquiries, processing orders, resolving product issues, and coordinating with internal teams to fulfill customer needs. Strong communication skills and a customer-focused attitude are essential in this role.
Requirements
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Previous customer service experience, preferably in a manufacturing or B2C environment.
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Excellent communication and interpersonal skills.
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Ability to troubleshoot and resolve customer concerns effectively.
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Proficient in computer applications and order management systems.
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Strong organizational skills and attention to detail.
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Ability to work independently and as part of a team.
Benefits
Temporary to permanent
We are an equal opportunity employer
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