Job Description
COME AND JOIN US! The world could use more smiles.
Are you a professional, dependable, and cheerful individual who is passionate about helping others? Are you eager to learn and grow in a supportive, team-oriented environment?
At Caswell Orthodontics, we are committed to providing exceptional orthodontic care while creating a fun, positive, and professional experience for every patient. We are looking for a motivated Front Desk Scheduling Coordinator to join our growing team. If you enjoy working with people, staying organized, and providing outstanding customer service, we'd love to hear from you!
Visit our website at www.caswellorthodontics.com to learn more about our practice and our three office locations.
Monday – Thursday: 7:45 AM – 5:00 PM
Friday: 7:45 AM – 2:00 PM
Saturday: 6:45 AM – 1:00 PM
(Approximately 3 Saturdays a month, 1 weekday off if working Saturday)
Primary Responsibilities
As our Front Desk Scheduling Coordinator, you will play a key role in creating a welcoming and efficient patient experience by:
- Greeting patients and visitors with a warm, friendly, and professional attitude.
- Answering incoming phone calls and responding to patient inquiries.
- Scheduling, confirming, and coordinating patient appointments across our three office locations.
- Checking patients in and out while ensuring an exceptional customer service experience.
- Managing the daily appointment schedule and helping optimize provider schedules.
- Verifying and updating patient information in our practice management software.
- Assisting with patient communication, appointment reminders, and follow-up calls.
- Coordinating with the clinical team to ensure smooth patient flow throughout the day.
- Performing general administrative duties, including scanning, filing, and maintaining accurate patient records.
- Supporting teammates with additional front office responsibilities as needed.
Qualifications
- Previous front office, dental, medical, customer service, or scheduling experience is preferred; however, we are willing to train the right candidate who is enthusiastic, dependable, and eager to learn.
- Orthodontic experience is a plus but not required.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Exceptional attention to detail and time management.
- Positive attitude with commitment to teamwork and outstanding patient care.
- Comfortable using computers and learning practice management software.
- Must be willing to travel between our 3 office locations: Ward Avenue and Kahala in Honolulu, and Mililani at Mililani Town Center.
If you're interested in joining our growing team, please send us your resume or call us at 808-536-2223.
We can't wait to meet you!
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
