Position Summary
The Vice President, Client Service Operations is a pivotal role within BNY, focusing on leading and enhancing client operations . The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes.
In this role, you’ll make an impact in the following ways:
- Handling client relationships and managing client’s accounts, and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
- Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately
- Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
- Support new client onboarding, account setup, and validation of settlement instructions where applicable
- Prepare and maintain procedural documentation, metrics, and reporting; contribute to continuous improvement initiatives
Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement
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To be successful in this role, we’re seeking the following:
- Bachelor’s degree in business, Finance, or a related field.
- Advanced degree or professional certification preferred.
- Typically, 7-12 years of experience.
- Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties) preferred
- Excellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clients
- Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
Exceptional attention to detail with a strong control mindset and familiarity with audit and risk requirements
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Skills & Competencies
- Excellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clients
- Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
- Exceptional attention to detail with a strong control mindset and familiarity with audit and risk requirements
- Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes
