Warranty Claims Processing Position
Full-time Warranty Claims Processing Position. This position is ideal for an individual with related experience, effective skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!
Responsibilities:
-
Specific responsibility for the processing multiple warranty claims and warranty parts returns
-
Communicates and coordinates with manager affectively
-
Follow a warranty process that is timely, thorough, and accurate
-
Perform Service Writer duties when required
Primary Duties:
-
File warranty claims
-
Ship heavy-duty truck parts to various vendors
-
Process and file paperwork such as sales, parts, and service documentation per supervisor direction
-
Fill in as service advisor as needed and directed
-
Answer multi-line telephone as required
-
Greet customers and handle their questions and concerns quickly, efficiently and professionally
-
Accept payments for products and services provided and ensure transaction is documented accordingly
-
Other office duties as assigned
-
Understanding of basic accounting principles
-
Must be highly organized, detail-oriented, and results driven
-
Ability to prioritize and handle numerous tasks simultaneously
-
Computer skills with an emphasis on word processing and spreadsheet programs
-
Opening and closing repair orders as required
-
Ensuring proper company and warranty processes are followed
-
Preparing and presenting accurate repair estimates as needed
-
Obtaining repair authorizations as needed
-
Keeping all parties updated on diagnostics and repair progress as needed (when filling in SA Role)
-
Report to warranty manager as directed
Qualifications
-
Related experience preferred
-
Understanding of basic accounting principles
-
Organized and friendly personality
-
Effective written and oral communication skills
-
Computer skills with an emphasis on word processing and spreadsheet programs
-
Time management skills
-
Fantastic communication skills with your customers
-
Ability to work in a dealership environment to include 8 - 10 hour day
-
Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
-
Professional, well-groomed personal appearance
-
Clean driving record / reliable transportation
-
Understanding of technical / mechanical background in the mechanical repair field
Benefits
-
Medical, Dental, Vision insurance plans.
-
401K Plan with match to support your financial future.
-
PTO and paid holidays for work-life balance.
-
Family-owned and operated, fostering a supportive work environment.
-
Focus on health and wellness for all employees.
- Service Writing (optional)
- Warranty Claims Processing (optional)
