Description:
Food and Beverage Supervisor - Salishan Coastal Lodge - Full Time $16 to $18 per hour plus tips
The F&B Supervisor is primarily responsible for overseeing the day-to-day operations of our food and beverage service, ensuring a high level of guest satisfaction.
The Job
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Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
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Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
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Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
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Follow Hotel policies with lost and found items.
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Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
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Continuously promote sanitation, safety, and security efforts.
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Encourage Social Media/5-star compliments or reviews on OTA’s.
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Supervision and Leadership - Lead and supervise the food and beverage team, including servers, bartenders, and support staff.
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Provide guidance, training, and support to ensure a cohesive and efficient team.
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Customer Service - Ensure a warm and welcoming environment for guests, overseeing service standards, and addressing guest concerns or feedback promptly.
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Monitor the quality of service and food presentation to maintain high standards.
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Maintain knowledge of:
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hotel features/services, hours of operation.
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scheduled in-house group activities, locations, and times.
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all hotel and departmental policies and procedures.
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Point of Sale software and Time Management systems.
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Assist in overseeing all F&B inventories and financial transactions.
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Oversee cash handling and check/credit policies and procedures.
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Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
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Monitor staff interaction with guests, ensuring prompt and courteous service.
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Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
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Adhere to relevant Food Safety Hygiene standards.
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Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
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Coordinate breaks and assign work duties to team members.
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Assist team members with their job functions to ensure optimum service to guests.
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Other duties as assigned.
Requirements:
Job Requirements
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Must be a United States citizen or possess a valid work permit.
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Must be able to read, write, and speak English. Fluency in other languages is beneficial.
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Must be able to accurately follow instructions, both verbally and written.
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Ability to work a flexible schedule that may include evenings, weekends, and holidays.
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Must be able to work in a fast-paced environment with urgency and empathy.
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Outstanding coordination and multi-tasking abilities.
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Professional in appearance and demeanor.
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Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
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Must have the ability to deal effectively and interact well with guests, vendors, and team members.
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Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
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Knowledge of food and beverage service operations preferred but not required.
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Ability to calculate figures and amounts using basic math.
Supervision
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Reports to the F&B Manager.
Education and Experience
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High school diploma or equivalent.
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Previous Customer Service experience required.
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Minimum of 1-year supervisory experience in food service operations required.
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Must have State Issued Food Handler's Certificate.
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Must have State Alcohol Server Certification.
