Participant Engagement & Support
- Serve as the main point of contact for Company Pilot Pathway and Scholarship Pilot Pathway participants throughout their flight training journey.
- Foster positive relationships between trainees, partner flight schools, and Propel mentors.
- Ensure participants understand Propel program policies and how they align with Delta’s operational needs.
Program Oversight & Coordination
- Collaborate with the Propel Operations Manager and Propel Analyst to review KPI data and help identify participants or schools that may not be meeting program expectations.
- Conduct investigations into potential performance or progression issues when requested.
Flight School Interaction
- Visit partner flight schools according to the approved visit schedule to engage with participants and support strong school partnerships.
- Coordinate visit timing with the Propel Operations Manager and Propel Analyst.
- Note: Only the Propel Operations Manager and Propel Analyst are authorized to conduct discussions with flight school management.
Participant Communication
- Maintain consistent communication through scheduled 1:1 check-ins (as directed by the Propel Operations Manager), email, and phone during approved business hours.
- Provide timely updates to the Propel Operations Manager on all participant communications and status changes.
Training Progress Monitoring
- Identify potential delays or obstacles impacting participant progression and escalate concerns promptly to the Propel Operations Manager.
- Investigate training challenges under the direction and guidance of the Propel Operations Manager.
Career & Training Guidance
- Offer CFI employment guidance to participants when requested.
- Disseminate program updates and relevant information as directed by leadership.
Airline Awareness Program (AAP)
- Deliver Airline Awareness Program sessions to help trainees transition from Part 141 flight school training to Part 121 airline operations.
- Coordinate with the Propel team to schedule students, classrooms, simulator time, and instructors necessary for AAP delivery.
