Provide high-level leadership and mentorship to all venue leaders, including Assistant General Managers, Floor Managers, and key department heads.
Collaborate with corporate Operations Directors and Human Resources on strategic initiatives, performance goals, and compliance standards.
Maintain exceptional service standards while continuously improving operational systems, guest experience, and profitability.
Oversee scheduling, labor management, and financial controls to align with budgeted KPIs and company expectations.
Manage and respond to complex guest concerns with a solutions-driven, hospitality-first approach.
Serve as the escalation point for sensitive employee matters, ensuring proper documentation and alignment with HR protocols.
Lead all pre-shift meetings, venue trainings, and performance management processes, fostering a culture of excellence, accountability, and development.
Ensure consistent and compliant food safety, labor, alcohol service, and cleanliness standards across all shifts.
Partner with the recruitment team to attract and retain top talent, and lead hiring efforts for leadership-level roles.
Represent the brand with integrity, professionalism, and consistency in all internal and external communications.
Be physically present during peak service hours and high-impact events to support team execution and guest satisfaction.
- Other tasks as assigned
