General Manager – iSmash Laredo
Full-Time | 40–50 hours per week | 5 days per week
iSmash is looking for an energetic, dependable, and hands-on General Manager to lead the day-to-day operations of our Laredo location. The ideal candidate is a strong leader who enjoys working in a fast-paced, customer-focused environment and isn’t afraid to jump in and help the team when needed.
Responsibilities
* Hire, train, schedule, supervise, and develop employees
* Oversee daily facility operations, including opening/closing procedures
* Maintain excellent guest service, safety, cleanliness, and operational standards
* Manage labor, inventory, supplies, and routine operating expenses
* Handle minor facility issues and coordinate maintenance when needed
* Oversee supply orders and pick-ups
* Resolve guest and employee concerns professionally
* Serve as the primary contact for local businesses and B2B relationships
* Help develop corporate events, parties, group bookings, and community partnerships
* Be actively present during busy weekends, large events, and peak operating periods
* Work with ownership to meet revenue, labor, customer satisfaction, and overall performance goals
* Perform additional duties necessary for the successful day-to-day operation of iSmash
Qualifications
* Previous management or supervisory experience required
* Experience in family entertainment, hospitality, restaurants, retail, events, or another customer-facing business preferred
* Strong leadership, communication, organization, and problem-solving skills
* Experience managing employees, schedules, and day-to-day operations
* Ability to work independently and take ownership of the facility
* Flexible availability, including weekends and special events
What We’re Looking For
We’re looking for a manager who leads from the floor, not just the office. Someone who can build a great team, create an excellent guest experience, solve problems as they arise, and take ownership of the daily operation of the business. If you’re a motivated leader who thrives in a fun, fast-paced environment and wants the opportunity to help grow a new entertainment concept in Laredo, we’d love to hear from you.
Pay: From $55,000.00 per year
Work Location: In person
