Overhead Door of Los Angeles Basin has proudly served Southern California for over 45 years. We specialize in residential and commercial garage door installation, repair, and maintenance. We are looking for a professional, dependable, and customer-focused Receptionist to become an important part of our growing team.
If you enjoy helping people, staying organized, and working in a fast-paced office environment, we’d love to hear from you!
Responsibilities
· Answer a high volume of incoming phone calls with professionalism and enthusiasm.
· Schedule service appointments for customers throughout Southern California.
· Provide outstanding customer service over the phone and in person.
· Process customer payments and prepare invoices.
· Handle accounts receivable and follow up on past-due invoices.
· Communicate with service technicians regarding schedules and customer updates.
· Manage customer records using Oracle NetSuite.
· Utilize Microsoft Outlook for email communication and scheduling.
· Assist with filing, scanning, and general office administration.
· Maintain accurate records and documentation.
· Work closely with management and the service department to ensure excellent customer satisfaction.
Qualifications
· Minimum 2 years of receptionist, administrative assistant, or customer service experience preferred.
· Bilingual (English/Spanish) preferred.
· Excellent verbal and written communication skills.
· Strong customer service skills with a friendly, professional attitude.
· Experience with Accounts Receivable and billing preferred.
· Experience with Oracle NetSuite is a plus.
· Proficient with Microsoft Outlook, Word, and Excel.
· Strong organizational skills and attention to detail.
· Ability to multitask in a fast-paced office.
· Reliable, punctual, and dependable.
· Positive attitude and willingness to learn.
What We’re Looking For
We’re looking for someone who:
· Loves helping customers.
· Can remain calm under pressure.
· Enjoys solving problems.
· Is dependable and takes pride in their work.
· Works well with a team.
· Learns quickly and takes initiative.
· Wants a long-term career - not just another job.
Benefits
· Competitive hourly pay
· Paid Holidays
· Paid Vacation
· Opportunities for advancement
· Stable, full-time employment
· Friendly, team-oriented work environment
· On-the-job training
Preferred Experience
· Customer Service
· Receptionist
· Scheduling/Dispatching
· Billing & Accounts Receivable
· Oracle NetSuite
· Microsoft Outlook
· Data Entry
Pay: $18.00 - $23.00 per hour
Work Location: In person
