Capital Moving & Storage of the Triad
High Point, NC
Position Summary
Capital Moving & Storage of the Triad is seeking a highly organized, customer-focused Receptionist / Administrative Assistant / Dispatcher to serve as the first point of contact for our customers and support our daily operations.
This position combines front-office reception duties, administrative support, customer service, scheduling, and dispatch coordination. The ideal candidate is professional, detail-oriented, comfortable multitasking, and thrives in a fast-paced environment.
Key Responsibilities
Customer Service & Reception
- Answer incoming phone calls and direct inquiries professionally.
- Greet customers, vendors, and visitors.
- Respond to email and website inquiries promptly.
- Schedule estimates and moving services.
- Provide exceptional customer service throughout the booking process.
Dispatch & Operations Support
- Coordinate daily schedules for moving crews and trucks.
- Confirm appointments with customers.
- Communicate schedules, route changes, and job updates to field crews.
- Monitor job progress and assist with resolving scheduling conflicts.
- Maintain accurate job records and dispatch information.
Administrative Duties
- Prepare and maintain customer files and moving documentation.
- Enter and update information in company software systems.
- Assist with invoicing, collections, and basic accounting support.
- Process paperwork, scan documents, and maintain organized records.
- Support management with special projects and reporting.
Qualifications
- High school diploma or equivalent required.
- Prior experience in customer service, office administration, dispatching, or scheduling preferred.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Proficiency with Microsoft Office and web-based software.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional appearance and positive attitude.
- Experience in moving, logistics, transportation, or home services is a plus.
Desired Traits
- Reliable and dependable.
- Strong attention to detail.
- Independent thinker and problem solver.
- Positive, team-oriented mindset.
- Willingness to learn and grow.
Compensation & Benefits
- Competitive hourly pay based on experience.
- Performance-based bonus opportunities.
- Opportunities for advancement within a growing company.
About Capital Moving & Storage
At Capital Moving & Storage, our purpose is creating opportunities for growth and success, empowering our team to thrive. We are committed to delivering exceptional service while fostering a culture built on Integrity, Loyalty, Positive Attitude, Continuous Learning, and Independent Thinking.
If you enjoy helping people, staying organized, and being a key part of a growing team, we'd love to hear from you.
Pay: $15.00 - $19.00 per hour
Work Location: Hybrid remote in High Point, NC 27260
