Pharmacy Technician Expectations
A pharmacy technician should be able to execute a range of basic responsibilities, typically focused on assisting the pharmacist and ensuring the smooth operation of the pharmacy. Here are some key duties (not in order of priority, all duties are equally important and expected):
- Filling Prescriptions: Accurately retrieve, measure, and package medications for patients under the supervision of a pharmacist. Understand runner duties, Eyecon operations and bagging/will call duties including restocking stock bottles.
- Customer Service: Interact with patients in person and over the phone, answering basic questions, helping with refills, and directing more complex questions to the pharmacist. Process payments and ensure accurate transactions at the pharmacy counter.
- Medication Inventory Management: Assist with ordering (ensure stickers are pulled off empty stock bottles), stocking, organizing medications and check for expired medications.
- Labeling and Packaging Medications: Print and apply accurate labels to medications, including specific instructions for use.
- Long Term Care Packaging: Prepare and package medications in blister packs or other long-term care (LTC) packaging for nursing homes, assisted living facilities, or other LTC settings, ensuring the correct medication and dosage for patients.
- Robotic Management: Operate and manage the ScriptPro medication dispensing system, ensuring automated medication dispensing is accurate and efficient.
- Medication Sync Fulfillments: Coordinate and prepare medication synchronization (Med Sync) orders for patients, ensuring all medications are filled and ready for pick-up or delivery at the same time.
- Pill Box Filling: Organize and fill pill boxes for patients who require pre-sorted medications by day and time, helping ensure adherence to their medication schedule.
- Maintaining Cleanliness and Safety: Ensure the pharmacy area is clean, organized, and complies with safety and health regulations and maintain appropriate stock of all supplies.
- Pill Counter Operation: Use the Eyecon automated counting system to accurately count medications, ensuring quick, precise dispensing and reducing the risk of human error.
- Invoice Management/Reorder Outs: Process invoices, manage medication reorders, and handle "out-of-stock" medications by coordinating reorders with suppliers.
- Wholesale Returns: Manage wholesale medication returns, ensuring proper procedures are followed for returning unsold or expired medications to suppliers.
- Order Receiving: Understand the process for receiving orders from suppliers, properly checking orders in, stickering orders appropriately and putting new items on shelves in appropriate locations. Also, when stocking, ensuring that there is not overstock already on the shelves.
- Will Call Management: Review will call bins to ensure no prescription past 10 days is on the shelves. At 5 days, either call or text customer to see if they still need the medication or know it is available. (a daily computer report may aid in this) At 10 days, pull prescription and reverse. If high-cost drug, let a pharmacist know.
- Prescription Filing: Prescriptions must be filed in books of 100 for retrieval in the future.
Behaviors/Skills that are expected:
- Accuracy and Attention to Detail: Consistently ensuring prescriptions are filled correctly and minimizing errors in counting, labeling, or data entry shows reliability and precision, key to patient safety.
- Initiative and Proactiveness: Taking the lead on tasks without needing to be asked, such as managing inventory, suggesting process improvements, or stepping up to assist during busy times, demonstrates commitment.
- Adaptability and Willingness to Learn: Eagerness to learn new systems (e.g., Parata, Eyecon), take on additional responsibilities (like LTC packaging or Medication Sync fulfillments), or adapt to changes in pharmacy procedures shows you're growing with the role.
- Strong Communication Skills: Effectively communicating with patients, healthcare providers, and team members shows professionalism and enhances teamwork and customer satisfaction.
- Problem-Solving Skills: Demonstrating the ability to resolve issues such as insurance claim rejections, patient medication concerns, or system glitches independently or with minimal supervision showcases value.
- Customer Service Excellence: Providing compassionate, patient-centered service by ensuring patients understand their prescriptions, addressing concerns, and going above and beyond to improve their experience will reflect positively on the pharmacy.
- Efficiency and Productivity: Managing time well, fulfilling orders quickly and accurately, and helping reduce wait times show that you're maximizing the pharmacy’s efficiency.
- Leadership and Teamwork: Showing leadership qualities by training newer staff, leading projects like inventory management, or coordinating tasks during busy periods demonstrates you're ready for more responsibility.
- Dependability and Punctuality: Consistently showing up on time, being reliable, and having a strong attendance record with minimal absences shows you're a dependable team member.
- Maintaining Compliance and Safety Standards: Consistently adhering to pharmacy regulations, HIPAA guidelines, and maintaining a clean and safe work environment will demonstrate a high standard of professionalism.
Qualifications:
Strong customer service skills and love for others.
Strong attention to detail and accuracy
Ability to work in a fast-paced environment
Willing to become certified with our help in 18 months
Knowledge of medical terminology a plus.
Job Types: Full-time, Part-time
Pay: $16.50 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid sick time
- Paid time off
- Professional development assistance
- Retirement plan
Experience:
- Pharmacy technician experience: 2 years (Preferred)
Shift availability:
Ability to Commute:
- Greenville, IL 62246 (Required)
Work Location: In person
