PREVAIL (formerly Women’s Center – Youth & Family Services) is pioneering restoration and elevating voices of advocacy, idealism, and leadership for victims of domestic violence, sexual assault, and the aftermath of such victimizations, including youth homelessness and human trafficking/sexual exploitation. For more than five decades, PREVAIL has been providing safety, compassion, and respect as we educate, empower and advocate for individuals, families, and young people.
Our vision is to create opportunities for hope, healing, and growth by breaking intergenerational cycles of violence and abuse. Join our team and be part of building a safer community
Position Description:
The Safety Net Program Assistant is a part-time, non-exempt position that provides administrative and clerical support to the Safety Net Program, which offers differential response, case management, concrete support services, and post reunification or aftercare services to families referred by Child Protective Services (CPS). This role is responsible for a wide range of administrative duties, including but not limited to greeting visitors, covering the reception area, managing incoming communications, maintaining and organizing files, updating records and documents, assisting with scheduling, and providing general office support to the Safety Net Program team and other programs as needed. The Safety Net Program Assistant works collaboratively across departments and reports to the Program Coordinator.
Duties/Responsibilities: Administrative
- Perform administrative tasks, as necessary, to support both program operations and role responsibilities.
- Receive and maintain the organization of client referrals, including clients from other departments or partner agencies, and disseminate information as appropriate.
- Develop and manage office files and records, monitoring files being pulled or returned by program and administrative staff and overseeing storage or destruction of files in accordance with agency policy.
- Assist with scheduling appointments, meetings, and program activities, ensuring coordination between staff, clients, and community partners.
- Copy, scan, fax, and type documents, correspondence, and other materials as requested.
- Complete data entry accurately and in a timely manner, as assigned.
- Monitor incoming faxes and mail, distribute to the appropriate person, and compile outgoing mail for messenger or external agency delivery.
- Ensure effective day-to-day program and service operations, including implementing protocols, policies, procedures, and evaluations.
- Provide administrative support through document preparation, data entry, scheduling, and office organization.
- Manage office supplies, maintain files and calendars, and oversee distribution of incoming and outgoing mail.
- Participate in and attend regular, ongoing trainings to support professional development.
- Initiate and/or maintain communication with community partners as directed by the Program Coordinator or other leadership team members.
- Use conflict resolution and de-escalation skills as necessary to maintain a professional, neutral, and supportive environment. Communication
- Interact with managers, staff, clients, vendors and other visitors with efficiency, patience and culturally competent.
- Greet clients and other visitors with a positive and professional attitude and directing them to appropriate offices/employees.
- Answer multi-line phone calls and direct calls as required.
- Represent PREVAIL to engage the community and maintain positive relationships with partners and funders, as appropriate.
- Initiate and/or maintain communication with community partners, as needed and directed by Program Coordinator or other leadership members. Office Organization
- Organize and maintain office common areas including, but not limited to, monitoring the level of supplies for the front office, breakroom and reception area. Ensure neat and clean front office area, maintaining files, and managing calendars.
Required Skills/Abilities:
- Must support PREVAIL’s mission and be dedicated to eliminating domestic violence, sexual assault, human trafficking, and youth homelessness, in addition to supporting the fundamental values of both feminism and the social work profession, including the worth, dignity, and uniqueness of all persons as well as their rights and opportunities.
- Fingerprint clearance is required.
- Reliability and consistency with attendance and punctuality.
- Ability to work effectively with individuals from diverse backgrounds and cultures, and awareness of and sensitivity to the cultures represented in San Joaquin County.
- Ability to productively work both autonomously and as a team member.
- Excellent communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and, at times, stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to effectively communicate and work with key stakeholders, including but not limited to government partners, community and individual supporters, executive leadership, and the Board of Directors
Education and Experience:
- Associates degree in related field and one year of related experience OR two years of relevant experience with demonstrated progress of success.
- Fingerprint clearance is required.
- Reliable transportation, valid California Driver’s License, and proof of insurance.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 50 pounds at times.
- Must be able to ascend and descend up to three flights of stairs throughout a typical workday.
About Employer:
PREVAIL is an equal opportunity employer and hires and promotes employees regardless of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. PREVAIL strives to be culturally competent, responding respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, and religions in a manner that recognizes, affirms, and values the cultural differences and similarities and the worth of individuals, families, and communities and protects and preserves the dignity of each person.
Additionally, PREVAIL is an at-will employer. Employees, as well as the agency itself, are free to terminate employment status at any time, with or without reason. Although PREVAIL may choose to terminate employment for cause, cause is not required.
PREVAIL is a highly established nonprofit organization funded by a variety of federal, state, and local government agencies, foundation grants and individual supporters. The continuation of programs, and therefore employment positions, may be contingent upon continued receipt of these or alternative funding sources.
Position Summary:
Title: Safety Net Program Assistant
Status: Part-Time/Non-exempt
Reports to: Program Coordinator
Job Type: Part-time
Pay: $18.70 - $23.00 per hour
Benefits:
- Employee assistance program
- Paid time off
Work Location: In person
