Care Coordination Supervisor

One Hope United -
Olney, IL

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Job Details

$60,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
403(b)
Paid sick time

Qualifications

Confidential information handling
QMHP Certification
Employee relationship building
Master's degree
Driver's License
Desktop applications
Computer skills
Productivity software

Full Job Description

Job Summary

Under the assigned supervisor, the CSSO Supervisor is responsible for overseeing, directly supervising, and coaching Care Coordinators in accordance with program guidelines.

Essential Duties and Responsibilities

Manages the CSSO Care Coordinator team

Manage the referral intake for the program daily

Maintains staff-to-supervisor ratio of 8:1 (never to exceed 10 Care Coordinators)

Provides oversight of (Care Coordination Services Wrap Around) and CCSI(Care Coordination Services Intensive)

Provides oversight of FSP and SFSP services and staff per program guidelines

Position only supports Pathway programs

Manages case assignments and intakes in order to ensure an equal distribution of cases and appropriate staff-to-client ratios as outlined by the funding source

Oversees case responsibilities and provides guidance in case planning

Provides weekly supervision to staff with a focus on Wrap, system of care approach and trauma-informed

Reviews all written documents created by staff, such as assessments, treatment planning, notes, and other program documentation as required

Reviews and updates funder policies and procedures according to state requirements, training staff on their implementation

Reviews, ensures consistency, and daily filing of case documentation

Ensures effective management of significant events and crises by staff

Completes required outcome reports

Participates in required meetings and trainings with the funder

Provides staff with training, education, ongoing supervision, support, and professional development

Monitors program expenditures to ensure compliance with the budget

Ensures adherence to funder contract

Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary

Handles client, staff, caretaker, and/or collateral complaints and grievances

Conducts regular unit/team meetings

Participates in collateral and community groups to promote agency programs and presence within the community in order to create community linkages and opportunities

Participates in public speaking engagements to promote agency programs and services

Participates in agency management meetings and work groups

Works with the CQI team to ensure quality of services, the achievement of program outcomes and to create documentation to enhance programming and to meet funder requirements

Provides direct service to children and families in the absence of assigned staff

Ensures adequate client contact is maintained in accordance with program guidelines and that the minimum required contact hours are achieved each month

Ensures that all staff are monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client

Completes and submits performance appraisals in a timely manner

Maintains a positive organizational culture

Oversees interns

Performs other duties as assigned

This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

Education:

Master's in Human Services or related field, License preferred: LCPC, LCSW, LSOE, etc.

Experience:

Three plus years of related experience in the field

Certification/License:

QMHP

Other:

Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance

Required Skills

Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as needed

Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines

Ability to function well in a team environment

Ability to demonstrate project management, analytical, and presentation skills

Resourceful in researching issues and developing solutions with minimal supervision

Excellent interpersonal and effective communication skills (verbal, written, active listening)

Demonstrated ability to build professional relationships

Demonstrated problem-solving techniques

Ability to exercise discretion and ensure confidentiality

We Invest in You!

Tuition assistance up to $2500 per year

Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually

Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options

Agency paid life up to $50K based on salary

Voluntary Supplemental Life for Employee, Spouse, and Child(ren)

Voluntary Legal Plans

Agency paid long-term after 1 year of employment

Career ladders, professional development, and promotion opportunities

A Different Kind of Employer

One Hope United is strong and ready to grow. Are you ready to grow with us?

800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
- strong since 1895
Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.

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