Position Summary
The Driver Operations and Safety Coordinator is responsible for promoting safe, efficient, and compliant transportation operations throughout the company. This position trains and mentors ready-mix drivers, ensures company procedures are consistently followed, monitors driver performance, assists with regulatory compliance, and provides dispatch coverage as needed. The role serves as a liaison between operations, dispatch, quality control, and drivers to improve safety, productivity, customer service, and operational efficiency
Driver Training & Development
- Train all newly hired ready-mix drivers on company policies, procedures, and expectations.
- Provide refresher training for existing drivers.
- Develop and maintain standardized training materials and checklists.
- Coach drivers on defensive driving techniques and safe operating practices.
- Verify drivers understand proper concrete handling and delivery procedures.
- Train drivers on customer service expectations and jobsite professionalism.
Safety & Compliance
- Promote and enforce company safety policies.
- Conduct regular safety observations and field audits.
- Investigate accidents and incidents.
- Recommend corrective actions and follow up to ensure completion.
- Monitor compliance with FMCSA, DOT, OSHA, and company safety requirements.
- Ensure pre-trip and post-trip inspections are completed accurately and consistently.
- Verify drivers maintain current licenses, medical certificates, and required qualifications.
Operations
- Ensure drivers follow established dispatch and delivery procedures.
- Monitor ticket accuracy and required paperwork.
- Verify proper documentation of returned concrete, washout, and rejected loads.
- Observe loading and unloading practices to improve efficiency and reduce waste.
- Monitor driver productivity and identify opportunities for improvement.
- Work closely with dispatch to improve fleet utilization and customer service.
Driver Performance Management
- Conduct regular driver performance evaluations.
- Address attendance, punctuality, and policy compliance issues.
- Provide coaching and corrective action recommendations when necessary.
- Recognize and encourage safe and efficient performance.
- Maintain training and performance documentation.
Dispatch Support
- Provide dispatch coverage during vacations, absences, or periods of high workload.
- Assist with scheduling trucks and drivers.
- Coordinate deliveries to maximize fleet efficiency.
- Communicate effectively with customers, drivers, batch plants, and sales staff.
- Resolve delivery issues in a professional and timely manner
Customer Service
- Maintain positive relationships with customers and contractors.
- Assist in resolving customer complaints regarding deliveries.
- Promote professional communication between drivers and customers.
- Ensure drivers represent the company professionally at all times.
Administrative Responsibilities
- Maintain driver qualification and training records.
- Prepare safety and training reports.
- Track key performance indicators related to safety and driver performance.
- Assist in developing and updating company transportation policies and procedures.
- Participate in safety meetings and operational planning sessions.
Qualifications
- CDL Class A or B preferred.
- Minimum five years of ready-mix concrete transportation or dispatch experience preferred.
- Thorough knowledge of ready-mix operations and delivery procedures.
- Working knowledge of FMCSA, DOT, OSHA, and applicable state regulations.
- Strong leadership, communication, and coaching skills.
- Excellent organizational and problem-solving abilities.
- Ability to work independently and manage multiple priorities.
Preferred Skills
- Experience conducting driver training programs.
- Knowledge of Command Alkon or similar dispatch systems.
- Experience investigating vehicle accidents and safety incidents.
- Ability to analyze driver performance metrics.
- Strong conflict resolution and interpersonal skills.
Performance Expectations
Success in this role will be measured by:
- Reduction in preventable accidents and safety incidents.
- Improved completion and accuracy of pre-trip and post-trip inspections.
- Increased compliance with company policies and DOT regulations.
- Improved driver performance and retention.
- Reduced delivery errors and paperwork deficiencies.
- Effective dispatch support during operational needs.
- Positive customer feedback regarding driver professionalism.
- Consistent documentation of training, coaching, and safety activities.
Compensation & Benefits
In addition to a competitive salary, F&F Concrete offers:
- Health insurance
- 401(k) with employer match
- Paid vacation
- Paid holidays
- Bonus
- Opportunities for professional growth and advancement
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
