At Westin Hotels & Resorts, we are committed to empowering the well-being of our guests. Through thoughtfully designed environments, intuitive service, and restorative experiences, we help ensure guests leave feeling better than when they arrived.
At Westin Rancho Mirage Golf Resort & Spa, we believe that well-being begins with care—care for our guests, our spaces, and one another. Together, we rise by creating an environment rooted in balance, pride, and exceptional hospitality.
The Housekeeping Supervisor plays a key role in maintaining the comfort, cleanliness, and restorative atmosphere of the resort. This position supports daily housekeeping operations by leading and guiding associates, ensuring rooms and public spaces meet Westin brand standards, and delivering a consistently elevated guest experience.
Through attention to detail, supportive leadership, and clear communication, the Housekeeping Supervisor helps create an environment where guests feel refreshed and at ease throughout their stay.
Supervising Daily Housekeeping Operations
Supervise and coordinate the daily activities of housekeeping associates
Assign work schedules and room assignments to ensure efficient operations
Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and brand standards are met
Address deficiencies promptly and follow up to ensure resolution
Upholding Brand Standards & Quality
Ensure all guest rooms and public areas reflect Westin standards of cleanliness, comfort, and well-being
Monitor use of cleaning supplies, equipment, and linens to support efficiency and sustainability
Ensure proper handling, storage, and care of housekeeping equipment and amenities
Guest Service & Satisfaction
Support timely response to guest requests, special needs, and service recovery situations
Lead by example in providing courteous, attentive, and solution-oriented service
Communicate guest feedback and concerns to leadership and partner departments
Leadership & Team Development
Train, coach, and support housekeeping associates on procedures, safety, and service expectations
Foster a positive, respectful, and collaborative team environment
Communicate performance expectations and provide ongoing feedback
Support onboarding and orientation for new associates
Safety, Compliance & Collaboration
Ensure adherence to safety standards, sanitation guidelines, and company policies
Support inventory control, lost-and-found procedures, and recordkeeping
Partner with Engineering, Front Office, and Laundry teams to ensure seamless operations
Assist with department audits, inspections, and operational reporting
Maintain a visible presence on the floors and in work areas during shifts
Support opening, closing, and shift coverage as needed
Assist with additional housekeeping or operational duties as assigned
High school diploma or GED required
Prior housekeeping or hospitality experience required
Previous supervisory or leadership experience preferred
Strong attention to detail and organizational skills
Ability to lead, motivate, and support a diverse team
Effective communication and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Commitment to service excellence and team collaboration
Ability to stand and walk for extended periods
Ability to lift, push, or pull up to 25 lbs.
Ability to bend, reach, and perform repetitive motions
Predominantly indoor work environment
Westin Rancho Mirage Golf Resort & Spa offers a comprehensive benefits package designed to support your total well-being, including:
Medical, Dental, and Vision coverage
Basic Life, Voluntary Life, and AD&D insurance options
401(k) and Roth retirement plans with company match
Hotel discount program
Career development and growth opportunities
In accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws, a consumer report (background check) may be obtained as part of the employment process. All required disclosures, authorizations, and notices will be provided prior to any adverse employment decision.
Westin Rancho Mirage Golf Resort & Spa is an Equal Employment Opportunity employer. We are committed to creating an inclusive and welcoming workplace and do not discriminate based on any protected characteristic under federal, state, or local law.
