Seeking a professional, polished, and service-oriented individual for our Membership Concierge position. This highly visible role serves as the first point of contact for guests, vendors, and staff, and plays an integral part in supporting all departments across the organization to ensure seamless communication, elevated service, and operational excellence.
Job Summary (Essential Functions)
Greet guests with warmth and professionalism. Operate the main telephone switchboard. Create, distribute, and assist with correspondence and communications. Manage reservations for all guest events. Provide daily administrative, creative, and operational support to all departments, including Hospitality, Food & Beverage, Events, Golf, Fitness, and Administration.
Job Tasks (Additional Responsibilities)
- Greets guests and provides prompt, courteous, and professional assistance.
- Operates the main telephone switchboard; answers calls, transfers to proper extensions, and takes detailed messages.
- Creates, distributes, and maintains guest and internal communications and correspondence.
- Designs and assists with flyer creation, label creation, and other communication materials to support events and initiatives.
- Coordinates reservations for all guest events, dining experiences, and activities.
- Assists with daily administrative tasks and departmental requests across all departments.
- Provides up-to-date event schedules, activities, and other information to guests.
- Sorts, distributes, and processes incoming and outgoing mail and packages.
- Fulfills guest requests such as package pickup, message delivery, or reservation confirmations.
- Performs general office duties, including filing, word processing, copying, and faxing.
- Provides event and project support for special programs, tournaments, or social events as directed.
- Maintains reception and lobby supply inventories, appearance, and functionality.
- Updates and monitors lobby television and reader boards with current event and directional information.
- Greets job applicants and assists with application procedures when requested.
- Manages the “Lost and Found” program and maintains accurate logs.
- Opens the facility each morning by unlocking designated doors to allow access.
- Assembles and maintains new guest welcome packets and assists with orientation materials.
- Reports the presence of unauthorized visitors or security concerns to the Manager on Duty.
- Performs other duties as assigned by management.
Departmental Support Responsibilities
The Membership Concierge is expected to assist all departments as part of the administrative support team, including but not limited to:
- Hospitality: Assist with communications, roster updates, flyer and label creation, and event RSVPs.
- Food & Beverage: Coordinate dining reservations, menus, and special requests.
- Events: Support logistics, reservations, and communication materials for weddings, tournaments, and social functions.
- Golf & Fitness: Support scheduling, guest registration, and general inquiries.
- Administration: Assist with data entry, mailings, and document preparation.
This position requires creativity, flexibility, attention to detail, and a strong sense of teamwork to help all departments operate efficiently and maintain high service standards.
Reports to: Clubhouse Manager
Supervises: None
Pay: $20-$22 per hour, depending on experience
Hours: Tuesday–Saturday, 8:30 AM – 5:00 PM
Note: May be asked to stay later than scheduled hours to assist with events as needed.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
