Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Area Service Leader
Location: Pomona, CA; San Diego, CA; Phoenix, AZ
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.
The Area Service Leader position is responsible for providing the leadership for all service activities from the installation of new equipment to the implementation of a services contract through lifetime connectivity with that customer. Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians and service supervisors, customer satisfaction, and responsibility for the revenue and margin of the parts and service business within the geography. Provides strategy for connectivity and services growth within the defined region. This position is responsible for service growth for office locations within the West Region (Southern California, Arizona & Nevada).
Accountable for full services portfolio performance. Ensure technicians training and skill level is appropriately balanced to service customers, and leverage resources across the area. This includes emergency repair (break/fix), regular maintenance contracts, scheduled work and upgrades, installations, replacement components (parts), and long-term service agreements (Package Care).
Effectively attract, coach, counsel, train, and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible.
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results.
Preferences:
- Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university
Technical and/or mechanical capabilities are a plus.
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Travel & Work Arrangements/Requirements
This position will be based out of one of the West region area customer centers with regional and overnight, out of town travel required (30%).
Pay Range:
The pay range for this role, including incentive compensation, is $100,000 - $200,000. The pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment — as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
