Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are looking for an experienced Customer Care Representative to join our team!
General Summary:
Customer Care Representatives assist both existing and prospective customers with service-related issues or inquires. The assistance this position delivers ranges from billing and account questions to service trouble and changes in services. The CCR is also responsible for performing tasks that help manage customer accounts and promoting services offered by the company. Promotion of services by the CCR often leads to new sales and/or upgrades in service as well as encourages word-of-mouth advertising within the service communities.
Must be able to work Monday - Friday 10am - 7pm.
Essential Job Functions:
Knowledge, Skills, and Abilities:
- Basic keyboarding skills;
- Basic math skills;
- Basic verbal skill;
- Ability to interpret and explain retail billing invoices and collection experience preferred;
- A professional dress and well-groomed personal appearance is always expected;
- Ability to maintain a positive and professional demeanor when dealing with difficult situations;
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Demonstrates skill in effective written and oral communication, including excellent enunciation, grammar, and lack of slang. Includes ability to follow written and oral instructions;
- Knowledge of voice, video and data industries;
- Knowledge of database software applications, i.e. billing systems, accounting systems, and vendor order systems;
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Basic computer experience including Word, Excel, Microsoft Edge and Outlook;
- Previous experience interacting with difficult customers, actively listening, communicating clearly, and assuring customer understanding while identifying and resolving the situation;
- Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems;
- Ability to effectively communicate with customers, co-workers, and various business contacts in a professional and courteous manner either in person, on the phone, or via email;
- Ability to pay close attention to detail;
- Ability to work with frequent interruptions;
- Ability to multitask efficiently and effectively;
- Ability to work independently and exercise initiative;
- Ability to effectively function as a team player;
- Ability to manage personal and work-related stress effectively; demonstrates effective time management skills, exhibits patience;
Education and Experience:
High School Diploma or GED plus one-year previous customer service experience is required.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Preferred
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Enthusiastic: Shows intense and eager enjoyment and interest
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Team Player: Works well as a member of a group
Preferred
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Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
