JOB
The Role:
The Services Manager oversees the daily operations of the Facility Services Department, including customer service, staff performance and development, inventory control, and budgetary oversight and forecasting. This position provides leadership to direct reports while building and supporting a professional, innovative, and team-building environment.
EXAMPLE OF DUTIES
What You’ll Do:
Keep in mind that this list is not all inclusive.
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Manage the department’s day-to-day operations by improving processes and customer service while keeping efficiency at the forefront of all decisions. Make sound business decisions by anticipating changes using past practice, experience, and communication resources.
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Plan, assign, and direct the work of the shift supervisors and ambassadors’ daily activities.
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Implement and support long-term departmental and Authority-wide goals from an operational standpoint.
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Inspect property daily for quality control, schedule preventive maintenance, and review deficiencies with supervisors. Dispatch appropriate resources when necessary.
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Maintain transparent communication with supervisory and non-supervisory staff.
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Participate in internal and external customer meetings to maintain professional relationships and address show/event needs within LVCVA policy and safety guidelines. Assist with the scheduling of labor and logistics for all activities impacting the department.
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Develop strategies for new and improved work methods.
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Perform routine administrative duties promptly to ensure data accuracy and staffing levels. This includes planning and maintaining work systems, procedures, and policies that enable and encourage optimum ambassador performance at the LVCVA.
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Make sound decisions and recommendations to management regarding hiring, training, evaluating, disciplining, and terminating ambassadors in accordance with LVCVA policy and collective bargaining agreement.
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Oversee various components of the annual budget and purchasing process. Monitor, evaluate, and terminate services as discussed with the department head.
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Assist with capital planning and prioritizing projects/purchases and maintain knowledge of industry trends in new technology that may impact the department and the organization.
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Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations to remain current on EPA, OSHA, and ADA guidelines.
SUPPLEMENTAL INFORMATION
The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
