Job Summary
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring that all desktop systems and applications function effectively. This role requires a proactive approach to troubleshooting and resolving issues related to hardware, software, and network connectivity.
Duties
- Provide first-level support for desktop hardware, software, and mobile devices.
- Troubleshoot and resolve issues related to operating systems and applications.
- Assist users with Active Directory account management, including password resets and user access.
- Manage software installations, updates, and configurations across various platforms.
- Perform routine maintenance on computer hardware, including upgrades and repairs.
- Monitor and maintain LAN connectivity to ensure seamless network access.
- Utilize Remedy or similar ticketing systems to track support requests and resolutions.
- Collaborate with IT team members to enhance overall system performance and security.
- Implement firewall settings as necessary to protect organizational data.
Skills
- Proficiency in Active Directory management.
- Strong knowledge of Microsoft Office suite applications.
- Experience with mobile device management and troubleshooting.
- Familiarity with various operating systems (Windows, macOS, Linux).
- Expertise in software troubleshooting techniques.
- Knowledge of Remedy or similar IT service management tools.
- Understanding of LAN configurations and network principles.
- Competence in computer hardware diagnostics and repair.
- Basic understanding of firewall configurations for network security.
Join our team as a Desktop Support Technician where your expertise will contribute significantly to maintaining the efficiency of our IT operations. We value proactive problem solvers who are eager to enhance user experience through effective technical support.
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Desktop Support: 3 years (Required)
- Ticket system: 2 years (Required)
Location:
- East Peoria, IL 61611 (Required)
Work Location: In person
