Customer Service Dispatcher (CSR)
How Much Will You Earn? $15.00 – $28.00 per hour (Depending on Performance, Experience & Skill Level)
Join Assurance Garage Door, Tulsa’s trusted garage door repair company since 1995. You’ll be the calm, helpful voice customers rely on when their garage door stops working. If you like solving problems, staying organized, and helping people, this role is made for you.
Are We a Good Fit for You? Our Core Values are: Reliability, Professionalism, Transparency, Fast Response, Customer-First Service. If you communicate clearly, stay cool under pressure, and enjoy helping people, you’ll thrive here.
What Does the Job Require (Job Description)? You’re the bridge between customers in need and the technicians who fix the issue. Your responsibilities include:
- Handle inbound calls, emails, and chats
- Explain services, pricing, and scheduling
- Book appointments + dispatch technicians
- Track technician progress
- Resolve concerns with clarity and empathy
- Maintain accurate CRM + Google Sheets records
- Make confirmation and follow-up calls
- Support daily workflow + strong team communication
Are You a Good Fit? You’ll do great here if you bring: Strong communication + people skills, google Sheets / data entry proficiency, ability to multitask accurately, reliability, punctuality, problem-solving mindset, comfort with outbound calling, bilingual skills (optional), customer service or call center experience (preferred, not required)
What Work Schedule Is Required? In-office, full-time daytime hours, some flexibility during peak demand is required.
Company History: Since 1995, Assurance Garage Door has served Tulsa and Northeast Oklahoma with fast, transparent, high-quality garage door repair. We answer the phone when others don’t and fix the problem right the first time.
Work Location: Broken Arrow office, supporting field technicians serving homes and businesses across Northeast Oklahoma.
Education Requirements / Skills:
- No degree required
- Google Sheets & Docs proficiency
- Strong typing + accurate data entry
- CRM experience (plus)
- Organized, reliable, detail-oriented
Bonus Perks / Nuggets of Knowledge:
- On-the-job training
- Supportive, fast-paced team
- Work that impacts customer safety
- Nearly 30 years of company stability
- Growth opportunities
If you want to join a reliable, high-performing team and help customers during stressful home emergencies, we’d love to meet you. Apply today and grow with Assurance Garage Door, Tulsa’s trusted leader in garage door repair.
Pay: $15.00 - $28.00 per hour
Work Location: In person
