Overview
Join our vibrant team as a Gallery Host, where your warm hospitality and exceptional customer service skills will create memorable experiences for visitors exploring our dynamic art exhibitions. As the welcoming face of our gallery, you’ll engage with guests, provide insightful information about exhibits, and ensure a smooth and enjoyable visit for all. This role offers an exciting opportunity to combine your passion for art with your talent for hospitality in a lively, engaging environment. Whether guiding visitors through displays or managing front desk operations, your enthusiasm will help foster a positive and inspiring atmosphere.
Responsibilities
- Greet visitors warmly upon arrival, providing friendly and professional assistance throughout their visit
- Manage front desk operations, including ticketing, reservations, and visitor inquiries using property management systems (PMS) and hospitality reservation platforms
- Offer detailed information about current exhibitions, upcoming events, and gallery amenities to enhance guest experience
- Handle multi-line phone systems with courteous phone etiquette, addressing questions and directing calls efficiently
- Assist with guest relations by resolving concerns promptly and ensuring visitor satisfaction at all touchpoints
- Support security procedures by monitoring gallery entrances/exits and collaborating with security personnel to maintain a safe environment
- Coordinate with team members to prepare for special events or private tours, ensuring seamless execution of all activities
Qualifications
- Proven experience in hospitality management or customer service roles, preferably within a cultural or resort setting
- Multilingual or bilingual abilities to communicate effectively with diverse visitors are highly desirable
- Familiarity with hospitality management systems such as OPERA or property management software (PMS) is preferred
- Strong knowledge of guest services, front desk operations, and hotel emergency procedures to ensure safety and satisfaction
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette and client interaction
- Ability to problem-solve quickly and professionally in dynamic situations involving guest concerns or operational challenges
- Prior experience working with multi-line phone systems and resort environments is a plus
Join us as a Gallery Host and play a vital role in creating welcoming spaces where art meets exceptional hospitality. Your energy, attention to detail, and dedication will inspire visitors to connect deeply with our exhibits while enjoying an outstanding guest experience.
Expected hours: 40.0 per week
Work Location: In person
