DEFINITION:
Responsible for overseeing the daily operations of a restaurant. Duties include hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff.
ESSENTIAL FUNCTIONS OF POSITION:
- Hire, train, and supervise restaurant employees
- Create staff schedule to ensure appropriate staffing
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
MINIMUM QUALIFICATIONS:
- High school diploma or general education degree (GED) required; Bachelor's degree in Hospitality preferred
- 3-5 years of food and beverage service industry experience required
- Ability to obtain and maintain a food handler certification card
- Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Strong interpersonal and communication skills
- Excellent leaderships skills
- Demonstrated ability to manage operating costs in accordance with budgets
- Comfortable setting priorities and delegating tasks as needed
- Extremely organized and detail-oriented
PHYSICAL REQUIREMENTS:
- High level of stamina to work to work on feet for extended periods up to four hours at a time
- Must be able to stoop, bend, and stand for long periods of time.
- Must have the ability to lift trays weighing up to 30 pounds and carry them up and down stairs.
