DESCRIPTION:
The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooters Amazing customer service experience
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Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
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Assist the Store Manager in onboarding and training new team members
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Develop effective working relationships with team members, identifying individual motivation factors
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Proactively seek opportunities to increase individual and team sales
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Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
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Ensure team members follow all health, safety, and sanitation guidelines
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Serve as a keyholder, following all opening and closing procedures
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Demonstrate punctuality, dependability, and adaptability
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Assist Store Manager with administrative duties as requested
QUALIFICATIONS:
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Passion for people
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Willingness to master brand recipes and techniques
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Energetic, fast-paced, flexible work style
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Ability to work cooperatively in a team environment
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Ability to teach others and communicate effectively
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Strong problem-solving skills and attention to detail
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Desire to take on a leadership role in a growing company
Brand: Scooters Coffee
Address: 4714 SR 64 East Bradenton, FL - 34208
Property Description: 2222 - Bradenton, FL
Property Number: 2222
