We are looking for highly organized candidates with excellent people skills for the position of a guest service representative to fit into our team on second shift 5 days a week. The shift is from 4pm-12am. The schedule is set so the days do not change for employee convenience. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in the hotel, among other duties. Previous cash handling experience is a deal breaker. There can be no discrepencies with the cash drops daily.
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Guest Service Representative Responsibilities:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments, cash and credit card
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
Guest Service Representative Requirements:
- High school diploma or GED.
- Customer service experience.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Must have reliable transportation to and from our office arriving promptly at beginning of shift.
- Are you available 7 days a week, from 4pm-12am? Our 2nd shift is 4pm-12am. The position is for second shift 5 days a week starting. Once hired and fully trained, you will be placed on a set schedule that never changes unless you need to do so, or decide to cover another staff members shift for one reason or another. If you are not available 7 days a week during those hours, please do not apply. Only serious candidates respond. Thank you.
Education:
- High school or equivalent (Required)
Experience:
- Hotel/customer service: 1 year (Preferred)
- customer service/guest service: 1 year (Required)
Shift availability:
Work Location: In person
